NFL Shop Questions & Answers

Here’s what consumers have asked with answers from NFL Shop staff and previous consumers.

61 questions answered

20% answered in 1 day

Question:

I was sent the wrong merchandise. how do i get in touch to correct the matter I was sent the wrong merchandise. how do i get in touch to correct the matter

Answer:

Hello, we are happy to take care of this for you! We are terribly sorry that your item has not been received yet. If you will email us at customerfirst@fanatics.com with your order number, we will be happy to look into and solve this as quickly as possible! We appreciate you reaching out to us and look forward to speaking with you soon! Thanks, Arneka

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I ordered a vapor elite custom jersey on november 11. why is it still processing? I ordered a vapor elite custom jersey on november 11. why is it still processing?

Answer:

I am truly sorry for the inconvenience caused. I will be happy to look to the reason. Please send me your order details to customerservice@nflshop.com. Thank you, Maribell

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Chastity s. - nfl shop rep: i'm wondering if you have an answer to my question below. thanks! Chastity s. - nfl shop rep: i'm wondering if you have an answer to my question below. thanks!

Answer:

Hello Les. We apologize for any inconvenience regarding your order. Please email us at customerfirst@nflshop.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Hi i was wondering i ordered a jersey for nflshop and i didn't get a receipt in my package or a tag on my jersey is that normal Hi i was wondering i ordered a jersey for nflshop and i didn't get a receipt in my package or a tag on my jersey is that normal

Answer:

Hello Logan. We do not include the receipt in the package but your item should have tags on it. Please email us for further assistance at customerfirst@nflshop.com. We will be happy to assist you further. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

What would the box look like What would the box look like

Answer:

Thanks for reaching out. The items can either come in a white box, or an envelope packaging back. It really depends on the contents of the order and how many items are ordered. If you have any additional questions please feel free to reach back out to us for additional assistance. Amethyst

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Why does nfl shop has a coupon for 65 percent off of the entire site, but when you punch in the coupon it's not 65 percent off at all? Why does nfl shop has a coupon for 65 percent off of the entire site, but when you punch in the coupon it's not 65 percent off at all?

Answer:

I am very sorry about the wording for the promotion. On our site they "Up TO" 65% off site wide. Not everything is going to be mark off 65% off. I am sorry if what you were seeking wasn't at the price that you were looking for. If you have any further question you can private message us or email us at customerfirst@nflshop.com. Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I ordered a tom brady jeresy back in april, it says its estimated arrival is on july 28th. but, the package status has stayed as pending for months. I ordered a tom brady jeresy back in april, it says its estimated arrival is on july 28th. but, the package status has stayed as pending for months.

Answer:

We're happy to help provide more information. Please send us a message with your order details. Thanks, Chastity

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

How will i know when my order is shipped? How will i know when my order is shipped?

Answer:

Once the label has been created, you will receive a shipping confirmation email. Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Bought a jersey a week ago and the status in pending on the shipping. are you guys going to send it? Bought a jersey a week ago and the status in pending on the shipping. are you guys going to send it?

Answer:

Hello Naomi, I will be more than happy to further assist you. Could you please private message me your order number or email address? Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I want to order a customized jersey (cleveland browns) for a mans 50th birthday. i really don't want to mess this up. how far in advance do i need? I want to order a customized jersey (cleveland browns) for a mans 50th birthday. i really don't want to mess this up. how far in advance do i need?

Answer:

It depends on the item that you are trying to purchase. On the product information page, it will advise how long it will take to make the items prior to shipping out. Depending on when you need it by, you may want to change the shipping method to get the item in time for the event. Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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