NewFrog Questions & Answers

Here’s what consumers have asked with answers from NewFrog staff and previous consumers.

5 questions answered

40% answered in 1 day

Question:

Was on facebook out in my order and my card number then it went blank don't know if my order went thru .christine cox chrisbcox811@hotmail

Question:

Hello. i order a cell phone and i got the tracking number but the tracking number doesn't work on canadapost? the tracking number is rf539467821sg .

Question:

Why are you not refunding me the full shipping costs of a return (through your mistake)?

Question:

Can you please tell me how can i sale my product through newfrog site?

Question:

What is mailing address for newfrog usa?

Question:

I have ordered to items through your website. my credircard has been charged but i never recieved a conformation mail!

Question:

Why i have charges on my card to newfrog & today 4/28/17 is the first time ive ever heard of them!???!???

Question:

30000224531 order date: october 18, 2016 it is now 12/12/2016 and i still have not received this order. i wrote to new frog and no answer. i will now be calling the credit card company. 30000224531 order date: october 18, 2016 it is now 12/12/2016 and i still have not received this order. i wrote to new frog and no answer. i will now be calling the credit card company.

Answer:

Dear Chuck, Really sorry that you still not received your order. It must be something wrong during the delivery. Would you like to accept a resend or refund of this order? And could you pls kindly tell us where you sent the message? Looking forward to your early reply. Best regards. Carry

By Crouse W., over a year old

12

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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