NewChic Questions & Answers

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Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered
15% answered in 1 day
Question:

How long does it take to get a refund submitted 8 days ago? the order #37894974

Answer:

I am still fighting to get a refund based on the website policy!

By Suzanne E.
See more answers (2)
Question:

What do you state that shoes are leather when they are actually plastic?

Answer:

Sorry, for the material, you can see it in the description of the product page. If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.

By Newchic N.
Question:

Could you please tell me why your page hasn't been loading? i want to order some things, but for the past 10 days it just doesn't want to load.

Answer:

You can place your order use your phone to download an app about Newchic. Below is the link about Newchic app https://www.newchic.com/AppDownload.html?utmid=1848#

By Newchic N.
Question:

Are the men's jacket size accurate? i find that the jacket size is always one us size smaller.

Answer:

About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.

By Newchic N.
Question:

I ordered a pair of shoes & they are too small. i need to return them but have no invoice/address to sent them to. please send a return address. saglink@aol.com

Answer:

Dear Susan, thanks for your order and sorry for our shoes couldn't fit you. Could you send related information to our customer service http://www.newchic.com/Contact-Us-hc10.html Our related staff will provide a proper solution to you.

By Newchic N.

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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