NewChic FAQ | Sitejabber

Question:

Why won't it allow me to track my package? it says my package shipped and it said it ships in no longer than a day. my order date is july 5 so i still have a few days before its expected to get here. i better not have to wait 1 month for my stuff because i payed extra for it to get here in 3-5 business days! i don't care if i can't track my package just as long as it gets here when it supposed to! Why won't it allow me to track my package? it says my package shipped and it said it ships in no longer than a day. my order date is july 5 so i still have a few days before its expected to get here. i better not have to wait 1 month for my stuff because i payed extra for it to get here in 3-5 business days! i don't care if i can't track my package just as long as it gets here when it supposed to!

Answer:

Hi Jasmine, thanks for your order.In this case, could you tell us your order number? We will check for you. Looking forward to your reply sincerely.

By Newchic N. over a year old

Question:

I ordered a pair of shoes & they are too small. i need to return them but have no invoice/address to sent them to. please send a return address. saglink@aol.com I ordered a pair of shoes & they are too small. i need to return them but have no invoice/address to sent them to. please send a return address. saglink@aol.com

Answer:

Dear Susan, thanks for your order and sorry for our shoes couldn't fit you. Could you send related information to our customer service http://www.newchic.com/Contact-Us-hc10.html Our related staff will provide a proper solution to you.

By Newchic N. over a year old

Question:

When i try to track my package i'm told there is nothing under the tracking number provided.

Answer:

Hi Jacqueline, thanks for your order.The tracking information whether could be tracked or not depended on the way of the post you chose.In this case, could you tell us your order number? We will check for you.

By Newchic N. over a year old

Question:

Ordered 2 pair shoes, as, they ran small so ordered 1 size bigger, will have to return them and order another size. what is the procedure to return? tks Ordered 2 pair shoes, as, they ran small so ordered 1 size bigger, will have to return them and order another size. what is the procedure to return? tks

Answer:

Hi Bernice, thanks for your order and sorry for our shoes couldn't fit you. Here is our return policy. Http :// www.newchic. Com/return-policy-hc99. Html In this case, could you send related information to our customer service http://www.newchic.com/Contact-Us-hc10.html Our related staff will help you to solve the problem you met.

By Newchic N. over a year old

Question:

Order no 15682890 refers would you please advise on delivery of this item. i have been told that the item ordered has been shipped but cannot track the order. regards cliff henderson Order no 15682890 refers would you please advise on delivery of this item. i have been told that the item ordered has been shipped but cannot track the order. regards cliff henderson

Answer:

Hi Cliffthanks for your order and sorry for the late to reply. Have you received your package now? As we checked, your package was shipped on 20th June.The expected delivery time is 7-25 business days.If you have any further problem please do not hesitate to contact our customer service http://www.newchic.com/Contact-Us-hc10.html

By Newchic N. over a year old

Question:

I am reading some reviews on newchic before i order from you. why does it seem that orders take so long to get to the customer? I am reading some reviews on newchic before i order from you. why does it seem that orders take so long to get to the customer?

Answer:

Hi Valerie, thanks for your attention.The expected delivery time depends on the way of the post you choose. Here is our delivery regulation. Http :// www.newchic. Com/shipping-methods-hc13. Html

By Newchic N. over a year old

Question:

Where are you based?

Answer:

Hi Constance, thanks for your attention.We're based in China. Have a nice day!

By Newchic N. over a year old

Question:

Hi my name is cindy lucarelli and i ordered a pair of sneakers about a month ago. you took money out of my checking and i have not received sneakers yet. you can call me at 570 704 9839. thank you Hi my name is cindy lucarelli and i ordered a pair of sneakers about a month ago. you took money out of my checking and i have not received sneakers yet. you can call me at 570 704 9839. thank you

Answer:

Hi Cindy, thanks for your order and sorry for the late to reply. Have you received your package? If not, could you tell us your order number or email-address? We will check for you.Or you can contact our customer service http://www.newchic.com/Contact-Us-hc10.html

By Newchic N. over a year old

Question:

Why wasn't an invoice included with my order. i need to exchange a pair of shoes for a different size Why wasn't an invoice included with my order. i need to exchange a pair of shoes for a different size

Answer:

Hi Amy, thanks for your order and sorry for our shoes couldn't fit you. Have you solved the problem? If you have any after-sales problem please do not hesitate to contact our customer servicehttp://www.newchic.com/Contact-Us-hc10.html Our related staff will help you solve the problem you met.

By Newchic N. over a year old

Question:

I need to exchange a pair of shoes. there was no invoice in the package. how do i exchange them

Answer:

Do not even try because returning items is more expensive than the price of the item that you purchased, the company offers instead a 20% discount in the next order but you will get garbage anyway

By CRISTOBAL R. over a year old

NewChic Questions & Answers

When i try to track my package i'm told there is nothing under the tracking number provided.

I am reading some reviews on newchic before i order from you. why does it seem that orders take so long to get to the customer? I am reading some reviews on newchic before i order from you. why does it seem that orders take so long to get to the customer?

Where are you based?

Why wasn't an invoice included with my order. i need to exchange a pair of shoes for a different size Why wasn't an invoice included with my order. i need to exchange a pair of shoes for a different size

I need to exchange a pair of shoes. there was no invoice in the package. how do i exchange them

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

NewChic Questions & Answers

When i try to track my package i'm told there is nothing under the tracking number provided. When i try to track my package i'm told there is nothing under the tracking number provided.

I am reading some reviews on newchic before i order from you. why does it seem that orders take so long to get to the customer? I am reading some reviews on newchic before i order from you. why does it seem that orders take so long to get to the customer?

Where are you based? Where are you based?

Why wasn't an invoice included with my order. i need to exchange a pair of shoes for a different size Why wasn't an invoice included with my order. i need to exchange a pair of shoes for a different size

I need to exchange a pair of shoes. there was no invoice in the package. how do i exchange them I need to exchange a pair of shoes. there was no invoice in the package. how do i exchange them

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

When i try to track my package i'm told there is nothing under the tracking number provided.

Where are you based?

I need to exchange a pair of shoes. there was no invoice in the package. how do i exchange them