MyUS Questions & Answers

Here’s what consumers have asked with answers from MyUS staff and previous consumers.

336 questions answered

17% answered in 1 day

Question:

Hello can i use this service to buy on usa and sheep to brisbane australia? Hello can i use this service to buy on usa and sheep to brisbane australia?

Answer:

Yes, we can ship to Australia. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates.

By Charlene M., Director, Customer Care over a year old

Question:

I have a package that needs to go to the uk, do you do that? I have a package that needs to go to the uk, do you do that?

Answer:

Thank you for your interest in MyUS.com! Yes, MyUS.com ships to the UK! You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates.

By Charlene M., Director, Customer Care over a year old

Question:

What's the weight limit for pacages What's the weight limit for pacages

Answer:

We do not have any specific size or weight restrictions. If your items are over 120 inches (304cm) or above 200lbs (90kg), then please send us a link of the item and the weight and dimensions of the packaged product to support@myus.com so we can confirm that we can properly package the item for you.

By Charlene M., Director, Customer Care over a year old

Question:

Hey do u ship to trinidad and are there any additional cost to me on receiving the package

Answer:

Yes, we can definitely accommodate shipments to Trinidad. You would be responsible for the shipping costs of the item both to us and from us. You can estimate your shipping costs from us via the Ship Rate Calculator on our web site: https://www.myus.com/pricing/calculate-shipping/

By Charlene M., Director, Customer Care over a year old

Question:

So my daughter is in denmark... she could sign up with my us and use my amazon account to order things she needs? So my daughter is in denmark... she could sign up with my us and use my amazon account to order things she needs?

Answer:

Yes, she can. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates.

By Charlene M., Director, Customer Care over a year old

Question:

Hello if i dont have creditcard then is it possible if i pay here in my country nepal

Answer:

We accept all major credit cards or you may pay in advance by wire transfer if you prefer. You can send any inquiries to support@myus.com OR our livechat representatives are available 24/7.

By Charlene M., Director, Customer Care over a year old

Question:

How much does it cost to ship from usa to uk How much does it cost to ship from usa to uk

Answer:

Thank you for your interest in MyUS.com. Our shipping costs are based on membership type and the total weight of your shipment. You can determine your shipping costs here: https://www.myus.com/pricing/calculate-shipping/

By Charlene M., Director, Customer Care over a year old

Question:

Is your service only allows delivery from us to the account user's destination or can it be both ways? Is your service only allows delivery from us to the account user's destination or can it be both ways?

Answer:

Hello, Thank you for your inquiry. We currently only offer shipping services from MyUS based out of the United States directly to your address outside the US.

By Charlene M., Director, Customer Care over a year old

Question:

Not a regular importer, but will import small clothing items. what's the best membership Not a regular importer, but will import small clothing items. what's the best membership

Answer:

We recommend our Premium membership plan which offers consolidation of your packages and the best shipping rates. You can enroll here: https://account.myus.com/Signup/Signup.aspx.

By Charlene M., Director, Customer Care over a year old

Question:

How doe this work. i'm a handmade soap maker looking to ship soap making ingredients and equipments from the us to uk? my query is what are your rates? do you also include custom/ taxes? How doe this work. i'm a handmade soap maker looking to ship soap making ingredients and equipments from the us to uk? my query is what are your rates? do you also include custom/ taxes?

Answer:

Thank you for your inquiry. Our shipping rates can vary based on total weight and size of your shipment as well as your membership type. We have a handy shipping rate calculator on our website so you can estimate your shipping costs. http://www.myus.com/en/international-shipping-rates/ The published MyUS.com shipping rates are for door-to-door delivery. There may be additional import fees or duty for merchandise shipments coming into your country. In some cases, couriers may also charge a brokerage fee for clearing your package through the local customs office. These fees can vary, and they are not covered by MyUS.com. The carrier will usually charge them upon delivery. Please contact your local customs office for more information on duties or import fees.

By Charlene M., Director, Customer Care over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
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