MyUS Questions & Answers

Hi! Please send your inquiry to support@myus.com. We recommend you supply a detailed list of what you would like to ship so we can confirm they can be shipped to Aruba. Please keep in mind we ship directly from our location in Sarasota, Florida via express couriers and you may be asked to supply sales invoices for your personal items. Regretfully, we cannot ship your Hyundai. You can learn more about our service here: https://www.myus.com/how-myus-works/.

Your packages are consolidated by MyUS.com when you request a shipment. We recommend you wait until all of your expected packages have arrived before you request a shipment so you can maximize your savings on shipping costs. Any specific questions can be sent to us directly at support@myus.com.

Hi Liliana! Thank you for your interest in MyUS.com. There is a one time fee of $10 to set up a Basic account which can be used as often as you like. With our Basic account you will receive discounted shipping rates and you can store your packages here for up to 5 days at no additional cost. You can learn more about our service here: https://www.myus.com/how-myus-works/. You can sign up here: www.myus.com/sign-up/

Thank you for your interest in MyUS.com. Shipments to Maldives take 1-4 business days to arrive via MyUS express couriers.

Our shipping costs do not include duties and taxes. Published MyUS shipping rates are for door-to-door delivery. There may be additional import fees or duty for merchandise shipments coming into your country. In some cases, couriers may also charge a brokerage fee for clearing your package through the local customs office. These fees can vary, and they are not covered by MyUS. The carrier will usually charge them upon delivery. Please contact your customs office or local carrier’s office to inquire about these fees.

Thank you for your interest in MyUS.com. We can ship to Nigeria and it takes 1-4 business days for your shipments to arrive to you in Nigeria. Our shipping costs are based on membership type and the total weight of your shipment. You can determine your shipping costs here: https://www.myus.com/pricing/calculate-shipping/ You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates.

Thank you for your interest in MyUS.com. Please email us a link to the battery you wish to purchase so we can determine if we can ship it to you in Venezuela. You can email the link to: support@myus.com.

I'm sorry to hear you are having trouble with the enrollment process. Please send a detailed email to us at support@myus.com. Please include the UK post code you are attempting to enter. Apologies for any inconvenience.

Thank you for your interest in MyUS.com. Shipping to the Middle East takes 1-4 business days. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates. You can enroll in our service here: www.myus.com/sign-up/

Thank you for your interest in MyUS.com. Shipping costs can vary based on membership type as well as the total weight of your shipment. Shipping costs can be determined prior to shipment by using our handy shipping rate calculator which is available on our website. https://www.myus.com/pricing/calculate-shipping/ Please keep in mind our shipping costs per pound decrease as the weight of the shipment increases.