MyUS Questions & Answers

Here’s what consumers have asked with answers from MyUS staff and previous consumers.

336 questions answered

17% answered in 1 day

Question:

Do you send jewelry from us to philippines? Do you send jewelry from us to philippines?

Answer:

We can ship jewelry from the US to the Philippines. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates. You can register with us here: www.myus.com/sign-up/

By Charlene M., Director, Customer Care over a year old

Question:

Hi, there i do try email you, however, i couldn't find any link of email on your website. you are really a good company since it turns out that the frequency of i use your services is too low, i have decided to cancel my membership. hope you could help me out and get this thing done. many thanks.

Answer:

We're sorry to hear you wish to cancel your membership. We have emailed you in regard to your cancellation request.

By Charlene M., Director, Customer Care over a year old

Question:

Hi, there i do try find out how to email you, however, you don't have any links on your website. anyway, i want to cancel my membership and my suite number is #218-886, because it turns out that i'm not use it so often. many thanks.

Answer:

We're sorry to hear you wish to cancel your membership. We have emailed you in regard to your cancellation request.

By Charlene M., Director, Customer Care over a year old

Question:

I need to join the mumbership if i want to shop online? I need to join the mumbership if i want to shop online?

Answer:

After you apply for membership we will provide you with a US address. Once you have the US address, you can use it to place your online orders. The merchant will then ship the order to us and we will forward it to your desired address. You can register with MyUS here: www.myus.com/sign-up/

By Charlene M., Director, Customer Care over a year old

Question:

Hi there, is there only three chooise"basic/premium/premium +mail/ if i want to sgin up with myus.com? that means i have to pay the mumbershipp fees no matter what choice i choose?

Answer:

MyUS.com offers three membership types; Basic, Premium and Premium Plus Mail. You can compare our membership types here: https://www.myus.com/pricing/membership/ Our Basic membership plan has a one time $10 enrollment fee and it has no recurring membership fees.

By Charlene M., Director, Customer Care over a year old

Question:

How much shopping a box from new york to saudi arabia the box 14inch * 14 and 20lb how many days How much shopping a box from new york to saudi arabia the box 14inch * 14 and 20lb how many days

Answer:

Thank you for your interest in MyUS.com. Our shipping costs are based on membership type and the total weight of your shipment. You can determine your shipping costs here: https://www.myus.com/pricing/calculate-shipping/. We ship from our Sarasota, Florida location. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates

By Charlene M., Director, Customer Care over a year old

Question:

Do you have to pay the duties if buying something from a us retailer and getting it reshipped to canada from myus? Do you have to pay the duties if buying something from a us retailer and getting it reshipped to canada from myus?

Answer:

Thank you for your inquiry. Duties and taxes may apply to import your shipments into Canada. Duties and taxes can vary based on overall value and/or commodity type. Please contact your local customs office for details in this regard.

By Charlene M., Director, Customer Care over a year old

Question:

What are the shipping rates and customs clearance charges to canada What are the shipping rates and customs clearance charges to canada

Answer:

Thank you for your interest in MyUS.com. Our shipping costs are based on membership type and the total weight of your shipment. You can determine your shipping costs here: https://www.myus.com/pricing/calculate-shipping/ Customs and duties may apply and can vary based on commodity type and/or total value of your shipment. We recommend you contact your local customs office in regard to what to expect as far as customs and duties.

By Charlene M., Director, Customer Care over a year old

Question:

Can i buy from dealdash? Can i buy from dealdash?

Answer:

Hello! Thank you for your inquiry. We recommend you contact DealDash directly to see if you can purchase from them.

By Charlene M., Director, Customer Care over a year old

Question:

I wanted to use myus but after going through so many negative reviews about them on other sites and the first review on this site i already changed my mind, but now i can see alison being helping to people which means the formal handlers or employees never knew what they were doing. keep it up alison. and my question is, can myus.com ship to nigeria, and how long will it take, at the same time do i have to face custom to get my goods? pls alison i need your help on this questions I wanted to use myus but after going through so many negative reviews about them on other sites and the first review on this site i already changed my mind, but now i can see alison being helping to people which means the formal handlers or employees never knew what they were doing. keep it up alison. and my question is, can myus.com ship to nigeria, and how long will it take, at the same time do i have to face custom to get my goods? pls alison i need your help on this questions

Answer:

Thank you for your interest in MyUS.com. We can ship to Nigeria. Our express shipments arrive within 1-4 business days. You are responsible for clearing your shipments through your local customs office. Customs requirements can vary based on commodity type you are shipping and/or the total value of the shipment.

By Charlene M., Director, Customer Care over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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