MyUS Questions & Answers

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Here’s what consumers have asked with answers from MyUS staff and previous consumers.

336 questions answered
17% answered in 1 day
Question:

Hello i am interesed to ship a package (exercize equipment) from usa to cambodia. the dimensions are 48" x 60" x 24" and it weighs 60 pounds. what would that cost me

Answer:

We have a convenient shipping rate calculator on our website so you can estimate your shipping costs. Our shipping rates to Cambodia are based on the packaged weight and dimensions of your item, as well as carrier choice and membership type. http://www.myus.com/en/international-shipping-rates/ Due to size restrictions this specific item would have to be sent via DHL at this time. As a Premium Member I am estimating $1,210.44 but keep in mind this price could change once final shipping preparations have been made. DHL is an express carrier and will generally make delivery within 1-4 business days as long as no delays are experienced in customs.

By Charlene M., Director, Customer Care
Question:

I am planning to buy a watch from amazon.com which dont have delivery to kuwait.so want to know how much it cost for delivery charges, estimated time for delivery. also any insurance as the product is an expensive watch.

Answer:

We can provide you with an address in the U.S. which you will use when placing online orders. The merchants will ship your orders to MyUS and then we will forward the orders to the shipping address of your choice. Shipping costs from MyUS to Kuwait vary based on membership type and the total weight of the package. You can estimate shipping costs here: http://www.myus.com/en/international-shipping-rates/ We ship via Express couriers which take 1-4 business days to arrive to you. Insurance is available for free for the first $100 in value and then at a cost of $2.00 per $100 value thereafter.

By Charlene M., Director, Customer Care
Question:

30 kilogram from usa to netherlands?

Answer:

All of our shipments are sent via express couriers and deliver to you within 1-4 business days. We have a handy shipping rate calculator on our website so you can estimate your shipping costs. Our shipping rates to the Netherlands are based on total weight as well as your membership type. http://www.myus.com/en/international-shipping-rates/ The best way to maximize your savings on shipping costs is to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases.

By Charlene M., Director, Customer Care
Question:

If i am from a country other than us can i create a myus account and ship things to before changing the shipment to my country which is non us?

Answer:

We would love for you to become a member of the MyUS family! You may apply for a membership on our website by selecting the red “Join Now” button on www.myus.com. We will provide you with an address in the U.S. which you will use when placing online orders. The merchants will ship your orders to MyUS and then we will forward the orders to the shipping address of your choice. You would be charged for the membership fees plus the shipping fees of your items.

By Charlene M., Director, Customer Care
Question:

Can i get adslgate special discount my myus suite is: 362-203 my forum profile link is: http://www.adslgate.com/dsl/member.php?u=248206 my forum id is: 248206 my forum name is: سيدالعشق

Answer:

Thank you for reaching out. I see you are working with a MyUS account manager. Your request is in process.

By Charlene M., Director, Customer Care
Question:

Do you ship mattresses to israel?

Answer:

I'm sorry however according to our available courier guidelines for shipments to Israel we are unable to ship a package of this size to you. Apologies for any inconvenience.

By Charlene M., Director, Customer Care
Question:

So after putting in the new usa address i got from myus it will be shipped to my canadian address?

Answer:

Once you become a member of MyUS.com you can use your MyUS.com address to purchase items within the US. When your package(s) arrive to your MyUS address we will notify you via email. Depending on the shipping preference you set up, we will either automatically ship the package to your Canada address or you will have the option of manually requesting a shipment from your MyUS account. You can estimate your shipping costs here: http://www.myus.com/en/international-shipping-rates/

By Charlene M., Director, Customer Care
Question:

I'd like to sign up for a monthly membership cbs.com to view their shows from their website. the cost is 5.99 per month. i have a vpn that will hide my cdn ip address but need a us credit card to pay for the membership/ would i be able to do this via myus.com?

Answer:

Thank you for your inquiry. We do have a great personal shopper service who can purchase items on your behalf however we can only purchase tangible goods. Regretfully, we can not purchase a membership to CBS.com for you.

By Charlene M., Director, Customer Care
Question:

Answer:

Thank you for your inquiry. Simply put we can provide you with a US shipping address. When your package(s) arrive to your MyUS address we send them to you in South Africa. You can save up to 80% on international Shipping with DHL, Federal Express and DHL and get your goods faster with 2-4 day delivery worldwide! Read more about how our service works here: http://www.myus.com/en/how-it-works/ Sign up here: https://account.myus.com/signup/step1c.aspx Feel free to contact us directly with any questions you may have. http://www.myus.com/en/contact/

By Charlene M., Director, Customer Care
Question:

No repose to question and chat not running?

Answer:

Live chat is always available. If you cannot reach an agent right away this means all agents are busy helping other customers. You can always reach us by email at support@myus.com or try livechat later. I'm sorry for any inconvenience.

By Charlene M., Director, Customer Care

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