MyUS Questions & Answers

Here’s what consumers have asked with answers from MyUS staff and previous consumers.

336 questions answered

17% answered in 1 day

Question:

I wish to purchase some stomach ulcer medicine from walgreens which is no longer available in australia. if i order them on my account will you be able to get them to me? and can you give me an estimation of how long it may take please john staughton re number 567-338 I wish to purchase some stomach ulcer medicine from walgreens which is no longer available in australia. if i order them on my account will you be able to get them to me? and can you give me an estimation of how long it may take please john staughton re number 567-338

Answer:

Hi John, Thank you for your inquiry. We have emailed you directly. Please respond to our email and send us the link of the product you wish to purchase. We can have our Trade Compliance team review the product to determine if we can ship it to you in Australia. We also recommend you check with your local customs office to be sure you can import the product.

By Charlene M., Director, Customer Care over a year old

Question:

Hi, how are you? do you guys deliver any shipment to bangladesh? Hi, how are you? do you guys deliver any shipment to bangladesh?

Answer:

Hello! Thank you for your interest in MyUS.com! We can ship to Bangladesh. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium plan which offers the best shipping rates and consolidation of your packages. You can enroll here: www.myus.com/sign-up/

By Charlene M., Director, Customer Care over a year old

Question:

I can i purchase something and ship this in india I can i purchase something and ship this in india

Answer:

Thank you for your interest in MyUS.com! You can enroll in our service here: www.myus.com/sign-up/

By Charlene M., Director, Customer Care over a year old

Question:

Hi i need a us address for my account set up, can i use the us address provided with myus? Hi i need a us address for my account set up, can i use the us address provided with myus?

Answer:

We can provide you with a US address which you can use when you order items within the United States. We can then send your purchases to you. Regretfully, your MyUS address cannot be used to set up bank accounts. You can learn more about our service here: https://www.myus.com/how-myus-works/ Specific questions can be sent to us at support@myus.com

By Charlene M., Director, Customer Care over a year old

Question:

Can i ship from my home address products that have been donated to an orphanage in cambodia & add online purchases from stores then ship? Can i ship from my home address products that have been donated to an orphanage in cambodia & add online purchases from stores then ship?

Answer:

Hello! Thank you for your interest in MyUS.com! We currently only ship from our location in Sarasota, Florida. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates.

By Charlene M., Director, Customer Care over a year old

Question:

How to buy stuff from usa and ship it straight to uae How to buy stuff from usa and ship it straight to uae

Answer:

We can provide you with a US address where you can ship your items. We can then ship your packages to you in UAE. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates. Specific questions can be directed to us at: support@myus.com

By Charlene M., Director, Customer Care over a year old

Question:

I want to import some alternative medicinal supplements for my wife's cancer treatment to india. can you give me an idea about the process and document requirements, by you? I want to import some alternative medicinal supplements for my wife's cancer treatment to india. can you give me an idea about the process and document requirements, by you?

Answer:

We're sorry to hear your wife is ill. Please email us at support@myus.com with links to the products you wish to order so we can let you know if we are able to ship them to you in India.

By Charlene M., Director, Customer Care over a year old

Question:

Hi i want to ship some gifts to my friends around 15 kg in pakistan, islamabad. could you tell me that how much that will cost. i live in atlanta, georgia. Hi i want to ship some gifts to my friends around 15 kg in pakistan, islamabad. could you tell me that how much that will cost. i live in atlanta, georgia.

Answer:

Thank you for your interest in MyUS.com. Shipping costs can vary based on membership type as well as the total weight of your shipment. Shipping costs can be determined prior to shipment by using our handy shipping rate calculator which is available on our website. https://www.myus.com/pricing/calculate-shipping/ You can direct any additional questions to support@myus.com.

By Charlene M., Director, Customer Care over a year old

Question:

Hi i would like to know what is personal shopper. i am not sure do you do the service on this. i would like to buy a prada bag in florence outlet. i don't know what selection in there. please assist me from buying and then shipping in australia? what costs involves? what is the best option?

Answer:

Once you become a member of MyUS.com for a small fee we can purchase items on your behalf. To learn more about our personal shopper service you can check our FAQ here: https://www.myus.com/faq/ and scroll down to personal shopper. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates.

By Charlene M., Director, Customer Care over a year old

Question:

If i use myus will you send my package to norway? If i use myus will you send my package to norway?

Answer:

Yes, we can ship to Norway. You can learn more about our service here: https://www.myus.com/how-myus-works/. We recommend our Premium membership plan which offers the best shipping rates.

By Charlene M., Director, Customer Care over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
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