Why do they have chat when nobody ever responds in it. It is just a lie that they have chat support.
Overall the customer support is non-existent

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Why do they have chat when nobody ever responds in it. It is just a lie that they have chat support.
Overall the customer support is non-existent

asked by Howard D. on 3/16/18

1 Answer

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Charlene M. [MyUS Rep] · Answer 1 · 2018-03-19T08:37Z

Charlene M. [MyUS Rep]

on 3/19/18

Hi Howard. We are sorry to hear you had issues reaching us in Live Chat. The normal connection time frame is 4 minutes. Occasionally, our representatives are busy helping other members. Please feel free to send us a message on the Contact us page for a reply within a day if you have trouble connecting in Live Chat https://www.myus.com/about/contact/

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MyUS Questions & Answers

Why do they have chat when nobody ever responds in it. It is just a lie that they have chat support. Overall the customer support is non-existent