MyUS
Questions & Answers
Why do they have chat when nobody ever responds in it. It is just a lie that they have chat support. Overall the customer support is non-existent
Asked by Howard D. on 3/16/2018
1 Answer
Charlene M.3/19/2018
Hi Howard. We are sorry to hear you had issues reaching us in Live Chat. The normal connection time frame is 4 minutes. Occasionally, our representatives are busy helping other members. Please feel free to send us a message on the Contact us page for a reply within a day if you have trouble connecting in Live Chat https://www.myus.com/about/contact/
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