MyHeritage Questions & Answers

Dear John, Thank you for your question. There are no specific set figures to show a matches are wither excellent, Average or Poor. However, the matches list is arranged like a Google search with the strongest match being the first and working down according to match quality. Trusting this has proven useful to you. Kind Regards, Dean, MyHeritage Team.

For more information about contacting MyHeritage, please see our help section: https://www.myheritage.com/FP/contact-us.php

Hi John, To see the status of a family site or data subscription, including a free trial, log into your account, click on your name in the upper-right corner of the screen and select My Purchases. Here you can check the status of your site subscription and data subscription, by selecting the relevant option on the left side.

Hi Lawrence, I would be happy to help. Please send me a personal e-mail that is addressed to rafael.vipsupport@Myheritage.com from your registered account so I may locate your account and assist you with this as soon as possible.

Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. You will discover where your heritage originated from and how much each ethnicity is part of your ancestral origins, and even view the main life events of your direct ancestors on the Ethnicity map. DNA Matches - This technology compares data from autosomal DNA tests results and family trees to identify matches between users that share genetic sequences and indicate a family relationship. While DNA testing will not automatically build a family tree from your results, it is integrated into your family tree research and will certainly help you build your family tree. For more information on building your family tree, please see the following FAQ: http://helpcenter.myheritage.com/Account-Settings/About-MyHeritage/908511491/How-do-I-sign-up-to-MyHeritage.htm

Dear Henk, Thanks for contacting us here on Site Jabber. F you wish to contact Brigitte via email, please visit our Help section found at http://helpcenter.myheritage.com and than click on the envelope icon in the bottom right corner of the help center article. This will open a contact form, where you can provide a detailed description of your question, select an appropriate topic to ensure it gets routed to the correct place and even add an attachment if you wish. Hitting the "Send" button will immediately forward your inquiry to one of our Support Representatives, which will get back to you in a short time. The more details you provide in regards to your issue, the more we will be able to give you a detailed & accurate answer. Warm Regards Rafael MYheritage

Dear Ann, Thanks for contacting me and I'll be happy to help. If you would like to print your family book, we recommend that you save your Family Book as a PDF file and take it to your local print shop to have it professionally printed. If you have created a Family Book on your online family site, you can find it in the Charts & books section. 1. Please move your mouse over the Family Tree tab on your site and select Print charts & Books. 2. Go to the My charts tab. 3. Here you will see the list of all the charts and books you have created on your family site. Click on View PDF to open the Family Book in PDF file. You can save it on your computer and print it at home or copy the file to any media device to take it to your local print shop. If you would like to print the Family Book that you have created in the Family Tree Builder software, please do the following to open the Family Book as a PDF file: 1. Open your family tree in the Family Tree Builder software on your computer. 2. Click on File in the upper menu bar and select Manage trees. 3. Click on the tree name in the list, and then click on the Go to folder button on the right. 4. You will be redirected to the projects directory on your computer. By default, all charts and books are saved in the Reports folder. Open this folder to find the PDF file of your family book. Please feel free to contact me at rafael.vipsupport@myheritage.com if you need more help with this. Kind regards Rafael Myheritage

Dear George, Thanks for contacting us. Yes, we can certainly help with that but in order to do so, you will need to contact us via e-mail directly. Please feel free to contact me at rafael.vipsupport@myheritage.com if you need more help with this. Kind regards Rafael Myheritage