I renewed my basic account on the 9/11/17 but decided to upgrade to complete subscription on the 23/11/17 told I would get refund of payment of 1st

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I renewed my basic account on the 9/11/17 but decided to upgrade to complete subscription on the 23/11/17 told I would get refund of payment of 1st

asked by hazel r. on 11/28/17

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MyHeritage S. [MyHeritage Rep] · Answer 1 · 2017-11-28T04:32Z

MyHeritage S. [MyHeritage Rep]

on 11/28/17

Hi Hazel,

Usually, the refund is subtracted off of the original price for your complete subscription. In any case, In order to investigate this further, I would need to locate your account.

Please feel free to e-mail me at rafael. Vipsupport@. myheritage.com so I may investigate this for you.

Kindly
Rafael

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