MyChargeBack Questions & Answers

Here’s what consumers have asked with answers from MyChargeBack staff and previous consumers.

68 questions answered

6% answered in 1 day

Question:

My charge back is free service or any fee for your service ? can you recover the scam of a forex broker ? My charge back is free service or any fee for your service ? can you recover the scam of a forex broker ?

Answer:

Like other professionals we do charge for our services, and yes, we have recovered millions of dollars for clients who were scammed by unlicensed firms that claim to trade forex.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

Almost all the happy reviews here are for card transactions. have you recovered any wire transactions? whats the success rate for wire transactions?

Answer:

Yes. The process, however, takes longer than for a chargeback.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

I would like to know if mychargeback has already helped anyone from portugal that was scammed by fxleader? I would like to know if mychargeback has already helped anyone from portugal that was scammed by fxleader?

Answer:

We do not mention specific merchants online in order to protect client confidentiality. We can confirm online, however, that we have helped clients in Portugal.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

What is the time limit within which a chargeback must be done What is the time limit within which a chargeback must be done

Answer:

If a number of ongoing transactions with the same merchant have been made and the business relationship is ongoing with no expiration date, then up to 120 days after you have notified the merchant that you are cancelling the service. If only a single transaction has been made then it is up to 120 days after the date of the transaction.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

Have you dealt with scams by a firm called united & equal in the past? Have you dealt with scams by a firm called united & equal in the past?

Answer:

In order to protect client confidentiality we do not refer to specific merchants online, but if you call us we will provide you with a response.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

Hi, i contact your team they told me they will go through regulators to recover the lost funds.how it is possible without going through the bank. Hi, i contact your team they told me they will go through regulators to recover the lost funds.how it is possible without going through the bank.

Answer:

We cannot discuss any client's case online, but there are several instances in which the regulator can intervene on behalf of a consumer. We suggest that you call back our team and ask how this would relate to your case.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

How you ever deal with iqoption and recovery any money in the past? How you ever deal with iqoption and recovery any money in the past?

Answer:

In order to protect client confidentiality we do not refer to specific merchants online, but if you call us we will provide you with a response.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

Is there a case to ask me for extra money for something that you might not have predicted?

Answer:

No, because all our charges are specified in our contract that is signed before we begin to work on a case.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

If i see that you do not make the best possible efforts can i ask to take my money back; If i see that you do not make the best possible efforts can i ask to take my money back;

Answer:

Clients are asked to sign a contract with us if we agree to take their case. You will be bound to the terms of the contract, but so are we. And what we are bound to do is to provide you with 100% of our effort. The work that we do before a chargeback request is decided by your bank is covered by a client's initial retainer and, therefore, cannot be refunded.

By Reuben E., Customer Satisfaction Manager over a year old

Question:

Any recovery successes with 'prestige financial markets' please. Any recovery successes with 'prestige financial markets' please.

Answer:

In order to protect client confidentiality we do not refer to specific merchants online, but if you call us we will provide you with a response.

By Reuben E., Customer Satisfaction Manager over a year old

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