MyChargeBack
Questions & Answers

That depends on the complexity of the case and the amount of crypto to be traced. The only way to determine that is to schedule an appointment with one of our agents by completing the contact form at https://mychargeback.com/home-social-lp/?affiliate_id=151096 and one of our agents will get in touch within two business days to schedule a free consultation.

We certainly do work with Canadian clients, Canadian banks and Canadian law enforcement officials but we do not have an office in Canada.

Scorpio G: If you let us know who you are or what your case number was we can review your file. Perhaps an appeal can be lodged with the bank regulator. Keep in mind that we cannot and do not guarantee that every chargeback case will be successful, since the ultimate decision to refund you rests solely with the banks, not with us. Therefore, the contract our clients sign specifies that we do nor provide refunds. While we only accept cases that meet the chargeback guidelines established by the relevant credit card network, banks do make mistakes. What we can and do guarantee is that we will invest 100% of our effort on your behalf.

Because you were scammed we understand where you're coming from. It's natural for someone in your position to ask the question. And we encourage people who inquire with us to ask it because we have a track record. SO here's our answer: 1. We are an associate member of the American Bankers Association (ABA) and a member of Financial Services Complaints Ltd of New Zealand, approved by the Minister of Consumer Affairs to operate as an external dispute resolution scheme in the financial services industry. Needless to say, they only accept legitimate financial service firms as members. 2. MyChargeBack has been quoted as a trusted authority in articles published by Time Magazine, The Chicago Tribune, The Globe and Mail, Bankrate, Bloomberg Tax, the Canadian Broadcasting Corporation (CBC), Cointelegraph, CreditCards.com, Forbes, HuffPost, American Banker, International Banker, and PYMNTS.com, among other respected news outlets, and by the AARP and Nasdaq on their websites. 3. We only partner with reputable U.S. financial institutions such as Chase and Wells Fargo. American law prohibits U.S. banks from servicing accounts of scams. 4. Ask our clients – we'll gladly introduce you. 5. And your most important assurance is that upon a successful recovery, you funds go directly back to you and not to us we trust you to pay us once your case is resolved!

You'll have to ask Sitejabber. We have no control over our review page.

If you ask us for a free consultation our agent will be pleased to arrange for you to speak with a former client who resides in your country who can confirm our success.

If you have verified that the FBI is attempting to recover your funds then in all likelihood we probably cannot add to their investigation. But we may have a class action suit against the scammer(s) that you could theoretically join if you want to pursue your case in court. To check, you can schedule a free consultation with one of our agents by completing the form on our homepage at www.mychargeback.com

Trevor: Thanks for your message. If you are not a current client, please complete the contact form on our Home Page at www.mychargeback.com, and one of our agents will then get back to you within two business days to schedule a free consultation. If you are a current client, then please leave us here your full name and/or email address so we can locate your file and forward your request to your case officer.

Gracias por su consulta. Sin conocer los detalles de su caso no podemos responder a su pregunta. Los detalles incluyen, por ejemplo, la naturaleza de la estafa, la fecha o fechas en que pagó, si pagó con tarjeta de crédito o transferencia bancaria o criptomoneda, y el importe que pagó. Por lo tanto, rellene el formulario de contacto de la página de inicio de nuestro sitio web en www.mychargeback.com y uno de nuestros agentes hispanohablantes se pondrá en contacto con usted en un plazo de dos días laborables para programar una consulta gratuita.

Good question. We explain the entire chargeback process on our website, beginning at https://mychargeback.com/what-is-a-chargeback/ If you purchased goods or services on a card that were not supplied according to a contract, order form or receipt, and the merchant is unwilling to address the problem, then that is sufficient grounds to obtain a chargeback. You will need to prove to the bank's satisfaction that you indeed did not receive what you paid for. The merchant also has the right to contest your claim. And deadlines apply. They are not the same for every credit card and there are different deadlines for different circumstances. For these reasons, in the event of a complex transaction dispute, you may require the type of assistance we provide to explain to the banks why you are in the right. The chargeback guidelines issued by the card networks are tedious and complicated and are hundreds of pages long, so the dialogue with the bank has to be conducted on a professional level.