MyChargeBack Questions & Answers

Trevor: Thanks for your message. If you are not a current client, please complete the contact form on our Home Page at www.mychargeback.com, and one of our agents will then get back to you within two business days to schedule a free consultation. If you are a current client, then please leave us here your full name and/or email address so we can locate your file and forward your request to your case officer.

Gracias por su consulta. Sin conocer los detalles de su caso no podemos responder a su pregunta. Los detalles incluyen, por ejemplo, la naturaleza de la estafa, la fecha o fechas en que pagó, si pagó con tarjeta de crédito o transferencia bancaria o criptomoneda, y el importe que pagó. Por lo tanto, rellene el formulario de contacto de la página de inicio de nuestro sitio web en www.mychargeback.com y uno de nuestros agentes hispanohablantes se pondrá en contacto con usted en un plazo de dos días laborables para programar una consulta gratuita.

Good question. We explain the entire chargeback process on our website, beginning at https://mychargeback.com/what-is-a-chargeback/ If you purchased goods or services on a card that were not supplied according to a contract, order form or receipt, and the merchant is unwilling to address the problem, then that is sufficient grounds to obtain a chargeback. You will need to prove to the bank's satisfaction that you indeed did not receive what you paid for. The merchant also has the right to contest your claim. And deadlines apply. They are not the same for every credit card and there are different deadlines for different circumstances. For these reasons, in the event of a complex transaction dispute, you may require the type of assistance we provide to explain to the banks why you are in the right. The chargeback guidelines issued by the card networks are tedious and complicated and are hundreds of pages long, so the dialogue with the bank has to be conducted on a professional level.

Andrew: We are now reviewing your file, which admittedly took time to locate since you originally signed up with us four years ago.

Without knowing the precise details of your transaction we cannot provide an answer. Please complete our online contact form at https://mychargeback.com/investigation/ and one of our agents will get in touch within two business days to provide you with a free, non-obligatory consultation to determine if we can assist.

Pregúntenos. ¿Quién es? ¿Cómo se llama la persona? ¿Te ha proporcionado una dirección de correo electrónico?

Jun F: We'd be pleased to provide a free evaluation of your case to see if it meets the criteria. Please fill out the form at https://mychargeback.com/consultation/ and one of our representatives will call you within two business days. Thanks for inquiring, MyChargeBack.

MC: We wish we could offer a no-win/no-fee model to everyone as well. But our resources would not be able to sustain it. We would then be obliged to take on cases too numerous to count that would overwhelm out staff and prevent us from adequately addressing urgent disputes that are time-sensitive. Keep in mind that the research and preparation that we invest in the cases we are able to accept cost us money as well, and the up-front fee is required to cover that -- even though at times it does not, and we pick up the rest. If you were to engage an attorney or accountant to do the same amount of work we do for each case, they would likewise expect an up-front fee, and for the same reasons.

Ok. Please ask your question and we will do our best to direct you to an answer.

Please clarify your question. We don't understand exactly what you are asking.