Here’s what consumers have asked with answers from mSpy staff and previous consumers.
Dear Mya, thank you for your question! Kindly be informed that mSpy application is to be installed on the target phone (the device you want to be monitored). After that all the information will be transferred to the account which will be created for you just right after the purchase. Please always refer to our Legal Info while using mSpy: http://www.mspy.com/legal-info.html
Dear Renee, Thank you for your request. I would kindly ask you to contact our Customer Care department and provide all required information. Our representatives will be glad to assist you and investigate on the issue. You can reach us 24/7 in Live Chat on our official website: http://mspy.com or in our Help Section if you are an existing cusomer