ModLily Questions & Answers

Here’s what consumers have asked with answers from ModLily staff and previous consumers.

101 questions answered

6% answered in 1 day

Question:

Are your sizes true to normal sizes or much smaller? where is your company located?

Answer:

Reading the reviews I would say over 60% of the items ordered are too small. I believe they are located in Hong Kong but who knows where the manufacturing takes place

By Bernadette O. over a year old

Question:

Where is my purchase? transaction 10420622v90536253

Answer:

You will never see it and if you do it will be too small. Refunds don't happen. They are scammers in China!

By Beth A. over a year old

Question:

What is their email address? What is their email address?

Answer:

It is a non working email!

By Beth A. over a year old

Question:

I'm still waiting on my order and reading the reviews wondering if i'm going to receive my order I'm still waiting on my order and reading the reviews wondering if i'm going to receive my order

Answer:

Nope you are scammed

By Beth A. over a year old

Question:

Is this a safe site to order from Is this a safe site to order from

Answer:

No run the other way!

By Beth A. over a year old

Question:

Can you order a medium swim suit bottom and a small top?? there is not an option for that

Answer:

Don't order from these people and they will take your money and you will never see your product.

By Beth A. over a year old

Question:

I have placed an order and have not received the product yet. unable to check with tracking number provided I have placed an order and have not received the product yet. unable to check with tracking number provided

Answer:

They have taken your money and you will never see your product

By Beth A. over a year old

Question:

I need to return two orders and it says online there is no "ticket" for my order. what does that even mean?? help.

Answer:

Open a new ticket

By Yelena G. over a year old

Question:

I need a return address and when i go online to try to get a ticket, they say they have no record of my order number. i have two returns, both way to small. i ordered my american size and it is at one size smaller. i'm angry so please contact me. jean I need a return address and when i go online to try to get a ticket, they say they have no record of my order number. i have two returns, both way to small. i ordered my american size and it is at one size smaller. i'm angry so please contact me. jean

Answer:

Beware FRAUD! Tell your woman friends to stay away!

By Laura S. over a year old

Question:

In the size chart it says im a 2x but sizes in the swim suits are xl xxl xxxl..which is for the 2x. In the size chart it says im a 2x but sizes in the swim suits are xl xxl xxxl..which is for the 2x.

Answer:

Their xxlarge size are in the US a size 6... they do not match any European or US size. Considering you have to ship back to Shangai at your own high expense plus taxes, not being sure that you'll be refunded, avoid buying from this company.

By julie m. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

ModLily Questions & Answers

Are your sizes true to normal sizes or much smaller? where is your company located? Are your sizes true to normal sizes or much smaller? where is your company located?

Where is my purchase? transaction 10420622v90536253 Where is my purchase? transaction 10420622v90536253

What is their email address? What is their email address?

I'm still waiting on my order and reading the reviews wondering if i'm going to receive my order I'm still waiting on my order and reading the reviews wondering if i'm going to receive my order

Is this a safe site to order from Is this a safe site to order from

Can you order a medium swim suit bottom and a small top?? there is not an option for that Can you order a medium swim suit bottom and a small top?? there is not an option for that

I have placed an order and have not received the product yet. unable to check with tracking number provided I have placed an order and have not received the product yet. unable to check with tracking number provided

I need to return two orders and it says online there is no "ticket" for my order. what does that even mean?? help. I need to return two orders and it says online there is no "ticket" for my order. what does that even mean?? help.

In the size chart it says im a 2x but sizes in the swim suits are xl xxl xxxl..which is for the 2x. In the size chart it says im a 2x but sizes in the swim suits are xl xxl xxxl..which is for the 2x.

Can’t see your question? Ask to get answers from the ModLily staff and other customers.

Are your sizes true to normal sizes or much smaller? where is your company located?

Where is my purchase? transaction 10420622v90536253

Can you order a medium swim suit bottom and a small top?? there is not an option for that

I need to return two orders and it says online there is no "ticket" for my order. what does that even mean?? help.