ModLily Questions & Answers

Here’s what consumers have asked with answers from ModLily staff and previous consumers.

101 questions answered

6% answered in 1 day

Question:

I would like to order by phone, i can't find a number I would like to order by phone, i can't find a number

Answer:

Dear customer, We're sorry we don't have a customer service number. You can order online with us, if you don't know how to order you can click on the link below to see how to order. https://www.modlily.com/how-to-make-order-on-modlily-a210.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily

By Rotita R., over a year old

Question:

I can not track my order which was supposed to be in compton, ca on december 7 please where is my order

Answer:

Dear customer, Nice to receive your message, Can you tell us what is your order number? We will check the tracking information of the order. We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily

By Rotita R., over a year old

Question:

From where are products made and shipped?

Answer:

Dear customer, Thanks for contacting us. We have warehouses both in China and America. The order will be shipped from the nearest facility that stocks the item you ordered. Should you need further assistance, please feel free to contact us. Modlily provides 24*7 hours live chat for customers. You can easily find out our friendly customer advisor by live chat, email, ticket or Facebook. Whatever your problem is, please don't hesitate to contact us. Modlily Customer Service Team, always online. You can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Sincerely Modlily

By Rotita R., over a year old

Question:

Who makes the cloths? is this coming from china? Who makes the cloths? is this coming from china?

Answer:

A: Dear customer, Thanks for contacting us. We have warehouses both in China and America. The order will be shipped from the nearest facility that stocks the item you ordered. Should you need further assistance, please feel free to contact us. Modlily provides 24*7 hours live chat for customers. You can easily find out our friendly customer advisor by live chat, email, ticket or Facebook. Whatever your problem is, please don't hesitate to contact us. Modlily Customer Service Team, always online. You can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Sincerely Modlily

By Rotita R., over a year old

Question:

Where is this being shipped from?

Answer:

Dear customer, Thanks for contacting us. We have warehouses both in China and America. The goods will be shipped from the nearest facility that stocks the item you ordered. If you have any question, please click this link to contact us, https://www.modlily.com/contact-modlily-com-a7.html Sincerely Modlily

By Rotita R., over a year old

Question:

Hi. i would like to start return on swimsuit that arrived yesterday. i have purchased before size large but this on is too tight. Hi. i would like to start return on swimsuit that arrived yesterday. i have purchased before size large but this on is too tight.

Answer:

Dear customer, Thank you for your question, Can you tell us your order number? We will check and process the return for you. Looking forward to your reply, if you have any question, please click this link to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best wishes Modlily

By Rotita R., over a year old

Question:

Where are you located

Answer:

Dear customer, We are located in China, but the warehouse for return is in USA. If there is still any inquiry, please feel free to reply and I will be always here to help. Sincerely Modlily

By Rotita R., over a year old

Question:

How do i return and item and receive a credit to my account? How do i return and item and receive a credit to my account?

Answer:

You can send it back to them UPS or through the Post Office. Once they receive it they will credit your card instantly. I took a picture of the receipt with the tracking number right after I sent it back so they could get it started and I contacted Thea the representative to let them know.

By Malia I. over a year old

Question:

Where do i return an item, my email is: debmiller225@gmail.com thank you

Answer:

What is your order number? I will send you return address

By Sofia M., over a year old

Question:

Just a shame that you carry beautiful tops and other things and then you read reviews and many have gotten gypped. Just a shame that you carry beautiful tops and other things and then you read reviews and many have gotten gypped.

Answer:

Picture donot match the quality at all. Poor materials, bad sewing, and wrong sizes.

By julie m. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

ModLily Questions & Answers

I would like to order by phone, i can't find a number I would like to order by phone, i can't find a number

I can not track my order which was supposed to be in compton, ca on december 7 please where is my order I can not track my order which was supposed to be in compton, ca on december 7 please where is my order

From where are products made and shipped? From where are products made and shipped?

Who makes the cloths? is this coming from china? Who makes the cloths? is this coming from china?

Where is this being shipped from? Where is this being shipped from?

Hi. i would like to start return on swimsuit that arrived yesterday. i have purchased before size large but this on is too tight. Hi. i would like to start return on swimsuit that arrived yesterday. i have purchased before size large but this on is too tight.

Where are you located Where are you located

How do i return and item and receive a credit to my account? How do i return and item and receive a credit to my account?

Where do i return an item, my email is: debmiller225@gmail.com thank you Where do i return an item, my email is: debmiller225@gmail.com thank you

Just a shame that you carry beautiful tops and other things and then you read reviews and many have gotten gypped. Just a shame that you carry beautiful tops and other things and then you read reviews and many have gotten gypped.

Can’t see your question? Ask to get answers from the ModLily staff and other customers.

I can not track my order which was supposed to be in compton, ca on december 7 please where is my order

From where are products made and shipped?

Where is this being shipped from?

Where are you located

Where do i return an item, my email is: debmiller225@gmail.com thank you