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MiniInTheBox Questions & Answers

2,354 reviews
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Here’s what consumers have asked with answers from MiniInTheBox staff and previous consumers.

133 questions answered
9% answered in 1 day
Question:

I need to return wrong merchandize shipped to me direct from china. what is the address i use to return the merchandize? mikehoonhout@gmail.com

Answer:

For after sale question, Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

Answer:

For after sale question, Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

Do they ship to india ?they claim a free express expectied shipping on purchase above 28 usd. do i need to pay extra tax for costom duties?

Answer:

Yes, we ship to India. The tariff charge depends on the import policy of your country. We are located in China. For specific details about the import policy, please consult with your local Customs about the specifics of such policy. Thank you for shopping with us.

By Mini I.,
Question:

I ordered from this site and nothing ever got sent. i want my money back. how can i request?

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

I ordered a fidget spinner like 18 working days ago and the order said it would come within 10-20 days i know i'm just being impatient but with all other websites my order comes in the first couple of days of the delivery time so is mini in the box safe and is delivery just slow so i should wait a few more days or what??

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

Anyone knows the number or email of customer service please!! thanks

Answer:

Hi we don't have an official email. If you have doubts for your order, Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

Yes my name is marcia anderson i am deaf i am wait for my things shipping that i did order ! i need to know how long will be arrive my home ??

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

I have ordered 3 watches on april 06, 2017 with id -15138793 and i got a shipping detail only for 2 watches as on 08-april-2017, n when can i expect my parcel to come....and i need all the 3 watches at one time. since last 3 days i am trying to track the order, its just showing ready for eta with tracking number (15138793) please do the needful and let me know. regards kamal

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

I have an order it has been over 200 days, what is the deal i put a ticket it said resolved, uh no it isnot i dnt have my product email is $#*!ason_amy2@yahoo.com

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,

Can’t see your question? Ask to get answers from the MiniInTheBox staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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