MiniInTheBox Questions & Answers

Here’s what consumers have asked with answers from MiniInTheBox staff and previous consumers.

133 questions answered

9% answered in 1 day

Question:

What is a mini in the box? we have a charge on the visa card and no receipt for whatever it was? What is a mini in the box? we have a charge on the visa card and no receipt for whatever it was?

Answer:

If you placed an order with us successfully, an auto email will sent to you payment received. Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I., over a year old

Question:

How many times do i have tell you i....ots. stop asking me about an order number becouse i don't have one. becouse you never sent me one. understand? fricken robots How many times do i have tell you i....ots. stop asking me about an order number becouse i don't have one. becouse you never sent me one. understand? fricken robots

Answer:

If you placed an order, it will have a correct order number. Please log in the account you used to place this order and you will find order details. If you forgot password, click "fogot your password" and a new one will be received in email.

By Mini I., over a year old

Question:

Nermi k. a: this shopig site is a scam only. i placed an order on 30 december. they charged my credit card imediatelly and i got a big nothing from them. they are impossible to contact too. Nermi k. a: this shopig site is a scam only. i placed an order on 30 december. they charged my credit card imediatelly and i got a big nothing from them. they are impossible to contact too.

Answer:

You need to log in your account and then you can start action on your order.

By Mini I., over a year old

Question:

I paid for three of these watches on the 30/12/2016 and was charged $33.26 aud and it is not listed in my order history and i have not received the items as yet. as it is not in my order history there is no way for me to follow up and find out what happened to my money or order, which is incredibly frustrating. i am asking for my money to be returned immediately for the three watches i purchased. can this be arranged, thanks. mynake is nermi kurt I paid for three of these watches on the 30/12/2016 and was charged $33.26 aud and it is not listed in my order history and i have not received the items as yet. as it is not in my order history there is no way for me to follow up and find out what happened to my money or order, which is incredibly frustrating. i am asking for my money to be returned immediately for the three watches i purchased. can this be arranged, thanks. mynake is nermi kurt

Answer:

For aftersales question, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By Mini I., over a year old

Question:

Is it trustworthy? Is it trustworthy?

Answer:

Dear Mike, what can we help?

By Mini I., over a year old

See more answers (2)

Question:

I have seen where some customers have indicated that it takes an extended period before they receive orders. i would like to have your response on this.

Answer:

The Total Delivery Time consists of both the processing time and the shipping time. On our website the processing time appears on the product page, right above the "add to cart" button. For more information please see the following link. http://www.miniinthebox.com/knowledge-base/c1170/a2121.html

By Mini I., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
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MiniInTheBox Questions & Answers

What is a mini in the box? we have a charge on the visa card and no receipt for whatever it was? What is a mini in the box? we have a charge on the visa card and no receipt for whatever it was?

Is it trustworthy? Is it trustworthy?

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