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MiniInTheBox Questions & Answers

2,353 reviews
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Here’s what consumers have asked with answers from MiniInTheBox staff and previous consumers.

133 questions answered
9% answered in 1 day
Question:

How. do you ever monitor the comments made? whatta joke. scam on international level!!!

Answer:

For aftersales question, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By Mini I.,
Question:

How do i get a number for something that i allready ordered and paid for? nermi kurt

Answer:

For aftersales question, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By Mini I.,
Question:

Did someone get his money back after cancelling?

Answer:

Will you able to send us your order number so we can check the refund for your case.

By Mini I.,
Question:

I ordered a headphone jack from you on november 12 2016. it is now january 9 017 and i have not received it. what is the problem? order no. 1611121525677670 thank you for your concern, robert harlington.

Answer:

May log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By Mini I.,
Question:

What is you contact email, you just cannot locate this information on your site

Answer:

May log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By Mini I.,
Question:

Can't find my order i placed and have no email confirmation from about 2 weeks ago

Answer:

I had the same problem, ordered an iPhone case on December 1st and received it 2 days after Christmas. More importantly they never indicated that I have to pay costume fee for it, I thought that was coming from Europe. These Chinese are ripping us off and nothing to do about it. We have to be more careful about ordering on line.

By Bahram B.
Question:

How do i delete my review as they have sent me the information ?

Answer:

Dear Lori, will you please log in your account and change the rating or just remove it? Here is the link of your review. https://www.sitejabber.com/users/lorib88

By Mini I.,
Question:

Since i ordered these phone cases on your site, large amounts of money have been disappearing from my account. i question the credibilitby from your site. maybe it's just unsafe . i don't know.

Answer:

Dear Customer, please be noted if you have any doubts for your order, you can always contact customer service for help. You can refer to this link: http://www.mininthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

I ordered 2 things on dec 3 and have not received them nor have a gotten any emails regarding the order but my card was charged!! please help!!

Answer:

Dear Customer, please be noted if you have any doubts for your order, you can always contact customer service for help. You can refer to this link: http://www.mininthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,
Question:

I order 2 pcs.ywx light g 4 w smd cool white 12 v, last sept.23,2016 free shipping until now i don't receive my order and i pay already thru pay pal. i hope you solve this problem. thank you, max

Answer:

Dear Customer, please be noted if you have any doubts for your order, you can always contact customer service for help. You can refer to this link: http://www.mininthebox.com/knowledge-base/c1169/a2118.html

By Mini I.,

Can’t see your question? Ask to get answers from the MiniInTheBox staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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