Milanoo Questions & Answers

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Here’s what consumers have asked with answers from Milanoo staff and previous consumers.

11 questions answered
18% answered in 1 day
Question:

Hi, i was wondering you provide good cosplay outfits?

Answer:

Thank you for your input and I agree. Milanoo is just horrible and should be put out of business. They're scammers. I have 8 pages of back-and-forth correspondence with them and it's still going on. Threatening doesn't work with these people and actually suing them would be extremely difficult and expensive since they are located in China (figures huh!) I hope NOBODY has to go through what I have and still am experiencing... DON'T BUY ANYTHING from Milanoo.

By Ali T.
Question:

I want to know when milanoo will issue me my refund and stop giving me the run-around about a 100% disastrous order #en_mi_150622034136 date june 22,2015?

Answer:

Milanoo is not a website to be trusted, I just recommend to threaten to sue them because they have really terrible customer service. Some people wait years for their refunds, so... Just don't order from them is what I think, it's about a 40% chance you'll get what you wanted and paid for. Sorry you have to go through with ordering from this website.

By Cloud H.
Question:

Is this site fake or for real?

Answer:

Yes, Milanoo is a real site. I have bought several items from them most of which I like. I did return a dress which I wanted an exchange for because the sleeves were made really short. They had me send the return to California and they sent me another from China which took a long time to receive and the dress part wasthen two big. They also never sent me a skirt to a two piece dress and after writing them a number of times about it they said they sent it in another package but I never received it til this day. I have asked for a refund a number of times and they just stopped responding. I should've canceled it though my cc. Although I liked most of the items I have purchased from them. I will most likely not order from them again because they can't be trusted to refund or replace your items should you return them or not receive them. Also the shipment time is very long.

By R D.
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Question:

I bought several dresses and pairs of shoes from your sight and i love everything but one of the shoes do not fit. i bought two pairs in the same size, one is slightly big but doable but the other is so small i can't even fit my foot in it. the return labels that were shipped with my order are missed printed. they are made out to come to me. how can i go about getting a larger size? i tried the number from about and it is not working. i am calling from the u.s. am i going to have to pay for shipping again because these sizes are irregular?

Answer:

Thanks, My sister got this news and find her favority in the BACK TO SCHOOL promotion, I really like it. But I have a question, why don't you do the freeshipping, it is really attractive

By susie H.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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