You may never get your money the app is a. Joke they just closed my account after a package with tracking there own label never arrives so they say they refunded me but then put my account under review took there refund back and closed my account for no reason I thought until I noticed all the money in the app that was to be transferred to my bank never made it I made a police report to find out there not even in the US some country I don't recall but there was nothing they could do scandalous I say scandalous

If it's under $10 they charge $2 to transfer it to your bank. It's a rip off. You go to settings and balance and put in your bank routing number and account no to transfer it back.