MayKool Questions & Answers

Here’s what consumers have asked with answers from MayKool staff and previous consumers.

21 questions answered

24% answered in 1 day

Question:

I just ordered a dress off of this site does the item #100119624 look exactly like the one picture you advertise? I just ordered a dress off of this site does the item #100119624 look exactly like the one picture you advertise?

Answer:

Yes, it is same. We can ask our warehouse to take some photos, then send photos to you before we ship it out.

By May K., Customer Service over a year old

Question:

I just order an jumpsuit & im scared cause all these bad reviews, i need my outfit bck before july 8,2017 & i hope it looks just like wat i order. I just order an jumpsuit & im scared cause all these bad reviews, i need my outfit bck before july 8,2017 & i hope it looks just like wat i order.

Answer:

Hi Annie, Could you tell us your order#, please? Then we can check your order info and shipping method, then calculate the time for you. Because different shipping method's estimated shipping time is different. Thanks, Maykool.com

By May K., Customer Service over a year old

Question:

I want to know the date when the dress is going to arrive because this order takes to long. and i'm trying to get this dress asap!!!! i feel like it's never going to come. i hope that the dress doesn't come looking way more different than the image i saw. I want to know the date when the dress is going to arrive because this order takes to long. and i'm trying to get this dress asap!!!! i feel like it's never going to come. i hope that the dress doesn't come looking way more different than the image i saw.

Answer:

Hi Maria, Could you tell us your order#, please? Or contact customerservice@maykool.com who will reply your email within 24 business hours. Please don't forget to check your email inbox/spam folder. Thanks, Maykool.com

By May K., Customer Service over a year old

Question:

How long will it take for my order to arrive... i am in the usa? How long will it take for my order to arrive... i am in the usa?

Answer:

It depends on your shipping address and payment info. Sometimes we will need 3-5 business days to process orders. Most of orders will be shipped out within 1-3 business days. You can contact customerservice@maykool.com, then tell them your detail shipping address & SKU(color, size), they can calculate an estimated delivery date for you.

By May K., Customer Service over a year old

Question:

Is there a warehouse for you in l.a?

Answer:

No.

By May K., Customer Service over a year old

Question:

Hello, i purchased a dress yesterday but didn't receive an email with my confirmation. can you please send me something that shows that the purchase went throught? Hello, i purchased a dress yesterday but didn't receive an email with my confirmation. can you please send me something that shows that the purchase went throught?

Answer:

Please check your email inbox/spam folder, if you still can't find an email from us, please contact customerservice@maykool.com, and let us know your detail shipping address, then we will check it for you. Thanks, Maykool

By May K., Customer Service over a year old

Question:

I ordered a dress and i was wondering when i can receive it I ordered a dress and i was wondering when i can receive it

Answer:

Thank you for contacting us. Could you tell me your order# or contact customerservice@maykool.com, please? If you have sent an email to us, please don't forget to check your email inbox/spam folder. Thanks, Maykool

By May K., Customer Service over a year old

Question:

What are you located? What are you located?

Answer:

We are from China

By May K., Customer Service over a year old

Question:

Could you please consider making larger sizes than the average china woman or men wears? it would be better for your website and people would probably complain less. Could you please consider making larger sizes than the average china woman or men wears? it would be better for your website and people would probably complain less.

Answer:

Thank you for contacting us. I will submit your suggestion to our manager. Thanks, Maykool.com

By May K., Customer Service over a year old

Question:

Do your dress sizes run small? are these junior or regular women's sizes? Do your dress sizes run small? are these junior or regular women's sizes?

Answer:

Please see the detail size data on product page. If you can't make sure it, please contact customerservice@maykool.com and let them know your body size and SKU, then they will give you a suggestion. Thanks, Maykool

By May K., Customer Service over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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