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Malwarebytes Questions & Answers

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Here’s what consumers have asked with answers from Malwarebytes staff and previous consumers.

5 questions answered
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Question:

Since malwarebytes can come out with new updated versions, why can't they program the new update to remove the old version? it would save a lotta headaches!

Question:

I have thousands of s.yimg.com datasets on my computer - even though i have malewarebytes premium. how do i get rid of them and keep others out?

Question:

I bought malwarebytes in april, i installed it but after that it wants me to buy the premium, which i have, still wont except the id. why is this doing it. ugh

Question:

Why is the customer service so awful and discourteous? do you think i will ever purchase your product again?

Question:

If you had malwarebytes.org on your computer does it get rid of all the old malware

Question:

I had a poweliks infectionthought we had it fixed... then i couldn't use my e-mail was told by mbam to reset my internet explorer settings... i did, and now, i cant get on my e-mail to communicate with them... what can i do?

Answer:

Download=Malwarebytes anti-rootkit remover and run it once it clears the infection install=Malwarebytes Anti-Exploit -powerlinks infection is a powerful trojan not easy to remove.

By duncan l.
Question:

I purchased the down load on this past sunday, and i can't get into the site for purchaser why can't i get intouch with somebody? my username was (bigb7729@hotmail.com) and i also purchased a cd to be sent to me. i guess that i will have to cancel my money being sent. i sent a message to tech support, and they laugh at my question? i guess that i will have to go back to norton? waiting answer or reply. john bullock? waiting? thank you

Answer:

I had all the similar problems as you 2 years ago, the company was going through a complete change over, don't drop this company as they are the tops in the country for what they do, I can send you the company Techs e-mails to me that walked me through the very same problems and she fixed it, yea, I know, been to the "India" thing too, you don't need to go there trust me on that one, stay clear of that. If you want that fix, here's my e-mail address and give me yours plus your exact problem and I'll send you the very same e-mails I got that got me all squared away, I've had no problems for 2 years now. My e-mail is tonydeleano@cox.net I'll see if I can help you.

By tony d.

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