Lulus Questions & Answers

Hi Maria! Thanks for reaching out! Not to worry! If the order is past the 30 days we are happy to offer a courtesy and allow this back for store credit! Please address your return to: Lulus Returns 2336 Park Ave. Chico, CA 95928 Please let us know if you have any other questions! You can email us at Love@lulus.com, chat us or call us at 1-866-918-5858! Thank you so much!

Hello Chantelle! Thanks for reaching out! Here are the options for shipping to Canada! Economy Shipping: $12 (estimated arrival date 9-15 business days) Standard Shipping: $18 (estimated arrival date 7-12 business days) Express Shipping: $35 (estimated arrival date 3-5 business days) We have a vast shoe section and most get reordered several times for the site. Please be sure to check on item reviews! Have a great day! XOXO

Hi Sepideh! Hanks for reaching out! Here are the options for shipping to Canada! Economy Shipping: $12 (estimated arrival date 9-15 business days) Standard Shipping: $18 (estimated arrival date 7-12 business days) Express Shipping: $35 (estimated arrival date 3-5 business days) Thanks again and have a lovely day! XOXO

Hello Riley! Thank you so much for contacting us! Duties and taxes will vary due to your location, material and origin of products. We always suggest contacting your local postal carrier to find out their rates and what your government could posssibly charge. Have a wonderful day! XOXO

Hello Donna! Thank you so much for reaching out. We are mainly a juniors size website but our customer are a wide range of ages! I would like to invite you to use our Live Chat feature on our site. We have stylists standing by to help you with all of your sizing questions. Thank you and have a lovely day! XOXO

Hello Aimee! Thanks so much for taking the time to contact us! We do have a general size chart which we base our items off of. We list product description and model info as well. If an item runs on the large or small size, we will include this and where on the specific item it does so. I would like to invite you to use our Live Chat feature on our site. We have stylists standing by to help you with all of your sizing questions. We hope to hear from you soon! XOXO

Hello Chelsey! Thanks for reaching out! It all depends on your location. If you are located within the Continental US, we offer standard shipping that is mailed to you within 4-10 business days! We also offer expedited shipping options!: Overnight Shipping $25 Second Day Air $18 Third Day $9 Please visit our site and policy pages for more information! We are also happy to take your call email or livechat! Have a great day! XOXO

Hello there! Thank you for contacting us! We do ship from California so your package would arrive in 4-10 business days; most often sooner. Please refer to the shipping policy and rates on our site! We so also offer 3 expedited shipping options. https://www.lulus.com/customerservice/shippingusa I hope this helps. Do not hesitate to contact our customer service for any further help! XOXO

Hi Lily! Thank you so much for reaching out! I would be happy to help with you shipping question. We do ship from California so your package would arrive in 4-10 business days; most often sooner. Please refer to the shipping policy and rates on our site! We so also offer 3 expedited shipping options. https://www.lulus.com/customerservice/shippingusa Please let us know if you have any further questions or concerns. Have a lovely day! XOXO

Hello Giannina! Thanks for reaching out! If your order was placed yesterday before 10am PST it would have left the same day and will arrive Monday. UPS recognizes the holiday but not not observe and close down for this day. If you would like to provide us the order number, we can confirm your delivery date if you have not yet gotten one. Thank you and have a wonderful day! XOXO