Lulus Questions & Answers

Hello Orinta! Thank you for your question! While we do ship to many countries, we do not ship to Lithuania at this time. You can read more about our international shipping policies here: https://www.lulus.com/customerservice/shippinginternational We hope this helps! If there's anything further that we can assist you with, please don't hesitate to let us know. Have a wonderful day! XOXO Kestrel at Lulus

Hi Corrina, Thanks for getting in touch with us! We would be happy to check your order's status for you. If you could get in touch with our customer service team and provide your order number, we'll be sure to look into this for you. We can be reached via phone, email, or live chat any day of the week between 5:00 AM - 9:00 PM PST. Hope we hear from you soon! XOXO Kestrel at Lulus

Hi Corrina, Thank you for your question! If you're shipping your order within the US, processing time depends on the shipping method you select. Orders placed with ground shipping typically take 2-3 business days to be processed for shipment. Orders placed with expedited shipping will be processed and shipped the same business day if ordered before 10 AM PST. If the order is placed after 10 AM PST, the order will process and ship the next business day. We hope this helps! If you have any further questions, please don't hesitate to get in touch with our customer service team via phone, email, or live chat.:) Have a great day! XOXO Kestrel at Lulus

Hi Micayla, Thanks for your question! The available shipping options will depend on where your order is shipping to. If you're shipping within the continental US, we offer standard ground shipping as well as three different expedited shipping options. Ground shipping delivery dates are estimated, rather than guaranteed. Expedited shipping options are guaranteed within the continental US, and we do suggest selecting an expedited method if you need your package by a specific date.:) If you are ordering outside of the US, we do offer several shipping options! With each of the methods, delivery times are always estimated. This is because international orders have to process through your country's respective customs department, which can affect the shipping transit time. I hope this helps! If you have any further questions, please don't hesitate to contact our customer service team directly via phone, live chat, or email. We're in the office daily and would be happy to help you select the right shipping method for your purchase! Have a lovely day! XOXO Kestrel at Lulus

Hi Micayla, Thanks for your question! The available shipping options will depend on where your order is shipping to. If you're shipping within the continental US, we offer standard ground shipping as well as three different expedited shipping options. Ground shipping delivery dates are estimated, rather than guaranteed. Expedited shipping options are guaranteed within the continental US, and we do suggest selecting an expedited method if you need your package by a specific date.:) If you are ordering outside of the US, we do offer several shipping options! With each of the methods, delivery times are always estimated. This is because international orders have to process through your country's respective customs department, which can affect the shipping transit time. I hope this helps! If you have any further questions, please don't hesitate to contact our customer service team directly via phone, live chat, or email. We're in the office daily and would be happy to help you select the right shipping method for your purchase! Have a lovely day! XOXO Kestrel at Lulus

Hi Genevieve! Thank you for your question! We do ship to some countries in Europe, and we offer several different methods of delivery. You can read more about our international shipping policies here: https://www.lulus.com/customerservice/shippinginternational I hope that this helps! If you have any further questions, please don't hesitate to email or live chat with our customer service team. We're in the office every day and would be happy to help! Have a great day! XOXO Kestrel at Lulus

Hi Genevieve! Thank you for your question! We do ship to Belgium, and we offer several different methods of delivery. You can read more about our international shipping policies here: https://www.lulus.com/customerservice/shippinginternational I hope that this helps! If you have any further questions, please don't hesitate to email or live chat with our customer service team. We're in the office every day and would be happy to help! Have a great day! XOXO Kestrel at Lulus

Hi Johanna, Thank you for your question! Customs fees, such as duties and taxes, are applied by your respective country's government when you import items. Lulus has no way to predict or control duties and taxes, so we're unable to provide you with a quote/estimate for how much the Swedish government will charge for these fees. Here's a link to some more information on the Tullverket website: https://www.tullverket.se/en/business/importinggoodstoswedenfromcountriesoutsidetheeu/importcharges.4.7df61c5915510cfe9e75e5d.html I hope that this helps! If you have any further questions, please don't hesitate to email or live chat with our customer service team. We're in the office every day and would be happy to help! Have a great day! XOXO Kestrel at Lulus

Hi Rosalina, Thank you for your question! We currently offer a few shipping methods to Canada. The cost and estimated delivery time vary, and are as follows: Economy Shipping: $12 (estimated arrival date 14-22 business days) Standard Shipping: $18 (estimated arrival date 12-19 business days) Express Shipping: $35 (estimated arrival date 6-8 business days) I hope that this helps! Please don't hesitate to let us know if you have any further questions.:) Have a wonderful day! XOXO

Hi Laura! Thank you for getting in touch with us! At Lulus, our sizing generally equates a size small to a size 2-4! While most of our items fit true to size, we do make note of any that run small or large. Additionally, I would suggest checking out our customer reviews! These are a great resource, and on the left side of the customer review there's an area where customers are able to input the fit information. If you're unsure of which size to order or would like more information about the fit of any particular item, our customer service team would be happy to help! We're in the office daily from 5:00 AM - 9:00 PM PST, and can be reached via phone, email, and live chat. I hope that this helps! If you have any additional questions, please don't hesitate to let us know. Have a great day! XOXO