LoseTheBackPain Questions & Answers

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Here’s what consumers have asked with answers from LoseTheBackPain staff and previous consumers.

46 questions answered
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Question:

I have had delivery of the sample of heal'n soothe but had to pay £11 22 in postage and customs charges. why is this please.you don't appear to have

Answer:

Thank you for your question, here is the information on our site:- "International Shipping Restrictions Please be advised that Healthy Back Institute is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order..." http://www.losethebackpain.com/shipping-return-policy/ Thank you, Best Wishes Eva Klein Customer Service Loyalty Manager The Healthy Back Institute www.losethebackpain.com

By Eva K.,
Question:

Can i take heal n sooth and super joint support together

Answer:

Yes, you can and here is how they work together... Heal n Soothe, is a Proteolytic Systemic Enzymes formula, designed for two primary purposes, 1. To break down and remove excess metabolic waste including excess scar tissue, that can build up inside the Joints, Blood Vessels, Soft Tissues and in our Organs. Once the enzymes attach to that metabolic waste, it is then processed by the body and removed from the body. 2. The second specific function of the enzymes is to regulate the biological processes that control the bodys inflammatory response, so if you can remove the metabolic waste from the body and then control the bodies inflammation, your body will then be better to be able to repair its self... Now Super Joint Support, is a specific blend of Type II Collagen, Glucosamine, Chondroitin and MSM, designed to help the body stimulate Chondrocytes, the very cells that can regenerate joint cartilage. Further 72, Water Soluble Ionic trace minerals were added, for bone, joint and ligament support as well as support the body with a balanced approach to having the body be and function in a balanced state again allowing the body to heal its self. We added Vitamin K2, D3, and B12, as co-factors to the Minerals and the Collagen to help them work even better, and finally we added a natural analgesic in the form of White Willow Bark to help the body deal with pain as well as ALA for nerve based pain. That said, they both are great products for helping to control Inflammation and to help heal soft tissue, but understand they do different thing, that the other can not do, and both of the actions above are needed for optimal results, so we would suggest one of several options: 1. Each product can be taken separately and at different times, meaning only taking one product for several months at a time, and not using the other product during those months, this way you can gauge the effect of each product separately. 2. Heal n Soothe can be taken first for several months, to clean out and prepare the joint for recovery, before starting Super Joint Support, and after several months, both Heal n Soothe and Super Joint Support can be taken daily till results are achieved. 3. For optimal results, we suggest taking both Heal n Soothe and Super Joint Support, daily till results are achieved Note: Results do vary and there is no way to gauge a time line for use of these products, however, we have seen Heal n Soothe produce results in a matter of days and from clinical results it takes about 12 to 16 weeks for the ingredients in Super Joint Support to start the metabolic healing process in the joint. The simulation of Chondrocytes is microscopic and it takes time for the joint to rebalance. https://www.ncbi.nlm.nih.gov/pubmed/17076983 https://www.ncbi.nlm.nih.gov/pubmed/18416885 https://www.ncbi.nlm.nih.gov/pubmed/11071580 Thanks for asking http://www.losethebackpain.com/back-pain-relief-products/ Steve The Healthy Back Institute www.losethebackpain.com

By Eva K.,
Question:

Can i get al my products in 1 order,and only pay 1postage?

Answer:

Hi Susan, Please call our Customer Service (800)216-4908 or email us: https://thehealthybackinstitute.zendesk.com We do have some items that ship separately due to size. Please call or email us so we know what items you are interested in. Thanks!

By Eva K.,
Question:

I just place an order yesterday and would like to cancel it.

Answer:

Phone them daily if you want resolution. I couldn't cancel - 2 month very costly excercise and I never so much as got a human response. Call daily!

By R D.
Question:

Why am i being charged? thank you in advance for your assistance.

Answer:

Joseph, there is no way for us to know how you are or anything about your account through this site, please ask that same question here: http://www.losethebackpain.com/contact-us/

By Eva K.,
Question:

Why do you take advantage of people? i never even ordered your book! it was attached to a different product that i ordered. i called and cancelled last month and now i see you have charged me again! this time i am filing papers against your company! tired of scam artists

Answer:

Hi Renee, I sincerely apologize! Please email us by visiting: http://www.losethebackpain.com/contact-us/ Then click on Email Customer Service to create a ticket. Reason Im asking to create a ticket is so that I can see you email address to find you in our database. In the ticket please ask that the ticket be sent to Eva for review. Thanks and looking forward hearing back from you!

By Eva K.,
Question:

How can i keep you from charging me after i called and cancelled three weeks ago?

Answer:

Hi Renee, I sincerely apologize! Please email us by visiting: http://www.losethebackpain.com/contact-us/ Then click on Email Customer Service to create a ticket. Reason Im asking to create a ticket is so that I can see you email address to find you in our database. In the ticket please ask that the ticket be sent to Eva for review. Thanks and looking forward hearing back from you!

By Eva K.,
Question:

Answer:

1. Please we do not suggest that anyone put their email address into form like this as, it opens you up to SPAM. 2. It took a couple of people but we figured it out, and the book did ship, in fact, you most likely got it today, 4-12-16... 3. We do apologize for the delay and have made a few adjustments so this never happens to anyone again... HBI

By Eva K.,
Question:

Answer:

Sorry ZA, all prevents us from shipping any supplement to you...

By Eva K.,
Question:

Hi looking at getting 30day free trial

Answer:

We have several 30 day free trials, please tell me for which product?

By Eva K.,

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