LiveCareer FAQ | Sitejabber

Question:

I paid $540 to a day at the spa the thursday before valentines day, was not able to attend that sunday all i want is my money back they say they have to hold in in system and she has to use it onother day, i dont want there services i want my money back they wont give it back to me how do i solve the problem

Answer:

We apologize that you had that experience William. Our service is based on resume and cover-letter writing. We are a service that will assist you on your hunt to achieve the ideal job that you are looking to be a part of. Maybe there has been a confusion with the companies because we do not offer spa services. If your concerns are related to our service we would be more than glad to provide you with assistance.

By Laura T., Social Media Specialist over a year old

Question:

How do i have access to my subscription? How do i have access to my subscription?

Answer:

Greeting Assma Z, in order for you to access your account on our service you may want to enter our portal which is LiveCareer.com. When you enter the service you want to locate the sign in option. Then the service will ask you for the email and the password that you used to create the account. When you provide that information you will be taken to your resume dashboard. On the top right of the screen there should be an option that will allow you to enter you account settings. On your account settings you will have access to some options regarding your current subscription. Feel free to contact us if you need further assistance on any concerns that you may have regarding your account.

By Laura T., Social Media Specialist over a year old

Question:

If i cancel my subscription within 14 days will u reimburse my money? If i cancel my subscription within 14 days will u reimburse my money?

Answer:

Greetings Vaishali D. If you process the cancellation of your active subscription on your 14 day trial subscription our service does not charge the members. If you receive a charge and have the evidence of the cancellation of the active subscription we can definitely look into your account and provide you with assistance. Feel free to contact us if you have any other concerns on your account.

By Laura T., Social Media Specialist over a year old

Question:

Is livecareer a domestic (us) corporation and can our banking information be given to them without fear of abuse? Is livecareer a domestic (us) corporation and can our banking information be given to them without fear of abuse?

Answer:

Greetings Dave K, We are an international company, we offer our services in US and UK. LiveCareer processes payments through LiveCareer UK, Ltd. with its offices in London, England. Our corporate offices are located in California.

By Laura T., Social Media Specialist over a year old

Question:

Last night i was visited live career and subscribed for 1 day 1.95$ deducted and later with out any billing my money 19.5$ got deducted and i need renew back my money in to my account unable to contact customer care kindly need a help in reverting my money back Last night i was visited live career and subscribed for 1 day 1.95$ deducted and later with out any billing my money 19.5$ got deducted and i need renew back my money in to my account unable to contact customer care kindly need a help in reverting my money back

Answer:

Hello Pranay P, I’m very sorry that you have had this experience with our service. Please send me the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Thank you in advance.

By Laura T., Social Media Specialist over a year old

Question:

I sign into my account and am not able to click onto anything, even settings. live support said they are not available and will get back in two days. any suggestions? I sign into my account and am not able to click onto anything, even settings. live support said they are not available and will get back in two days. any suggestions?

Answer:

Greetings Praveen C, please send us a private message with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you.

By Laura T., Social Media Specialist over a year old

Question:

My resume is posted online as sample resume. if someone google my name they can see my resume. its seriously effecting my career as the resume is not 100% correct. i have complained many times but no use. they are not taking it out from their website. i don't know what to do. My resume is posted online as sample resume. if someone google my name they can see my resume. its seriously effecting my career as the resume is not 100% correct. i have complained many times but no use. they are not taking it out from their website. i don't know what to do.

Answer:

We are so sorry for the delay Namovenkatesa V, please send us a private message with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you.

By Laura T., Social Media Specialist over a year old

Question:

How to cancel subscription How to cancel subscription

Answer:

You can log in and go to your settings. You will see that we have a option to cancel the subscription

By Laura T., Social Media Specialist over a year old

Question:

Is the ceo, doug jackson, nice? i would like to meet with him to discuss livecareer's business practices. i work close to your 1 hallidie plaza offices. come to think of it, he probably won't meet with me. i'll just catch him for a chat outside. i know what he looks like. Is the ceo, doug jackson, nice? i would like to meet with him to discuss livecareer's business practices. i work close to your 1 hallidie plaza offices. come to think of it, he probably won't meet with me. i'll just catch him for a chat outside. i know what he looks like.

Answer:

Yes and when you do. Ask him about their misleading charges and aggressive fraudulent credit card charging practices. ALSO ask if he feels safe leaving his office. I doubt he does. I sure wouldn't.

By Passing T. over a year old

Question:

I am tired of being ripped off. single mother of 2, went to the store this morning couldn't even pay for the few things i had due to you people. i have emailed many times asking nicely for you to stop taking my payments of $54 per month you have taken $250 dollars out of kids mouthes now from me alone. small claims court i guess is the right choice now and the bbb. I am tired of being ripped off. single mother of 2, went to the store this morning couldn't even pay for the few things i had due to you people. i have emailed many times asking nicely for you to stop taking my payments of $54 per month you have taken $250 dollars out of kids mouthes now from me alone. small claims court i guess is the right choice now and the bbb.

Answer:

We apologize for this inconvenience with the service Jody M. Please send us a private message with the email address you used to create your account or the last 4 digits of the card that you used to purchase the active subscription and the card holders name so we can search all the information regarding your account and see if we can provide you with further assistance.

By Laura T., Social Media Specialist over a year old

LiveCareer Questions & Answers

How do i have access to my subscription? How do i have access to my subscription?

If i cancel my subscription within 14 days will u reimburse my money? If i cancel my subscription within 14 days will u reimburse my money?

Is livecareer a domestic (us) corporation and can our banking information be given to them without fear of abuse? Is livecareer a domestic (us) corporation and can our banking information be given to them without fear of abuse?

How to cancel subscription How to cancel subscription

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