Lilicloth FAQ | Sitejabber

Question:

Where is the company located?

Answer:

We are located in China. Have a nice day! Best regards, Lilicloth

By - l., over a year old

See more answers (2)

Question:

Recieved 4 shirts from you. i have been trying to get in touch with you on phone. i even sent 2 contacts to you and got no response Recieved 4 shirts from you. i have been trying to get in touch with you on phone. i even sent 2 contacts to you and got no response

Answer:

Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

By Miss W., on 1/30/24

Question:

Where is lilicloth's home office?

Answer:

Thank you for contacting us regarding your inquiry. We have an office in Asia. We also have return warehouses located in the United Kingdom, Germany, France, Canada, Australia, and the United States. If you need to return the items later, we suggest that you can contact us again to get the return address, and then we will provide you with the nearest return address.

By Miss W., on 7/15/23

Question:

I just placed an order and i was charged very wrong! the total shoul have been $78.27, you charged me $92.95, also shipping was free and you charged I just placed an order and i was charged very wrong! the total shoul have been $78.27, you charged me $92.95, also shipping was free and you charged

Answer:

Thank you for your feedback. Currently, our free shipping service is available for orders that meet or exceed $79 after discounts have been applied. If your order has received a discount and the amount after the discount does not reach $79, you will be charged for shipping. According to your description, you may not meet the conditions for free shipping this time. You can email us your order number so we can review your specific order information. Our email address is service@lilicloth.com. Have a nice day!

By Miss W., on 6/8/23

Question:

I just placed an order and the charge is not correct! i added upmy purchase and it comes to $78.27, then i have a coupon discount of $8.69, it said i I just placed an order and the charge is not correct! i added upmy purchase and it comes to $78.27, then i have a coupon discount of $8.69, it said i

Answer:

Thank you for your feedback. Currently, our free shipping service is available for orders that meet or exceed $79 after discounts have been applied. If your order has received a discount and the amount after the discount does not reach $79, you will be charged for shipping. According to your description, you may not meet the conditions for free shipping this time. You can email us your order number so we can review your specific order information. Our email address is service@lilicloth.com. Have a nice day!

By Miss W., on 6/8/23

Question:

I ordered a shirt on the 25th of jan and it is still "processing?" the order number is hbkqd00852180 I ordered a shirt on the 25th of jan and it is still "processing?" the order number is hbkqd00852180

Answer:

A: Thank you for your questions. We are preparing your order and will ship it out soon. You will receive an email notification when the item is shipped. Have a nice day!

By Miss W., over a year old

Question:

Dfgwhere is my order hbkqd00852180

Answer:

Thank you for your questions. We are preparing your order and will ship it out soon. You will receive an email notification when the item is shipped. Have a nice day!

By Miss W., over a year old

Question:

I placed an order and received the wrong size sweatshirt - an xl instead of a med. i would like to return. order #hbkqd00794874 I placed an order and received the wrong size sweatshirt - an xl instead of a med. i would like to return. order #hbkqd00794874

Answer:

Sorry to hear that. We've received your email and we will reply within 24 hours. No worries. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Question:

Aldiihave can not get into web site can not remember my passowrd and am not getting a response to change itbeen trying to contacet for days! i Aldiihave can not get into web site can not remember my passowrd and am not getting a response to change itbeen trying to contacet for days! i

Answer:

What can we do for you? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Question:

Ordered shirt medium women married grumpy old man on dec.03-22 money was deducted for item. contact me at tazz1948@hot mail.com Ordered shirt medium women married grumpy old man on dec.03-22 money was deducted for item. contact me at tazz1948@hot mail.com

Answer:

We cannot find your order number with the email you provided. Can you please provide the order number or the email account you used to place the order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

By Miss W., over a year old

Lilicloth Questions & Answers

Where is the company located?

Recieved 4 shirts from you. i have been trying to get in touch with you on phone. i even sent 2 contacts to you and got no response Recieved 4 shirts from you. i have been trying to get in touch with you on phone. i even sent 2 contacts to you and got no response

Where is lilicloth's home office?

I just placed an order and i was charged very wrong! the total shoul have been $78.27, you charged me $92.95, also shipping was free and you charged I just placed an order and i was charged very wrong! the total shoul have been $78.27, you charged me $92.95, also shipping was free and you charged

I just placed an order and the charge is not correct! i added upmy purchase and it comes to $78.27, then i have a coupon discount of $8.69, it said i I just placed an order and the charge is not correct! i added upmy purchase and it comes to $78.27, then i have a coupon discount of $8.69, it said i

I ordered a shirt on the 25th of jan and it is still "processing?" the order number is hbkqd00852180 I ordered a shirt on the 25th of jan and it is still "processing?" the order number is hbkqd00852180

Dfgwhere is my order hbkqd00852180

I placed an order and received the wrong size sweatshirt - an xl instead of a med. i would like to return. order #hbkqd00794874 I placed an order and received the wrong size sweatshirt - an xl instead of a med. i would like to return. order #hbkqd00794874

Aldiihave can not get into web site can not remember my passowrd and am not getting a response to change itbeen trying to contacet for days! i Aldiihave can not get into web site can not remember my passowrd and am not getting a response to change itbeen trying to contacet for days! i

Ordered shirt medium women married grumpy old man on dec.03-22 money was deducted for item. contact me at tazz1948@hot mail.com Ordered shirt medium women married grumpy old man on dec.03-22 money was deducted for item. contact me at tazz1948@hot mail.com

Can’t see your question? Ask to get answers from the Lilicloth staff and other customers.

Lilicloth Questions & Answers

Where is the company located? Where is the company located?

Recieved 4 shirts from you. i have been trying to get in touch with you on phone. i even sent 2 contacts to you and got no response Recieved 4 shirts from you. i have been trying to get in touch with you on phone. i even sent 2 contacts to you and got no response

Where is lilicloth's home office? Where is lilicloth's home office?

I just placed an order and i was charged very wrong! the total shoul have been $78.27, you charged me $92.95, also shipping was free and you charged I just placed an order and i was charged very wrong! the total shoul have been $78.27, you charged me $92.95, also shipping was free and you charged

I just placed an order and the charge is not correct! i added upmy purchase and it comes to $78.27, then i have a coupon discount of $8.69, it said i I just placed an order and the charge is not correct! i added upmy purchase and it comes to $78.27, then i have a coupon discount of $8.69, it said i

I ordered a shirt on the 25th of jan and it is still "processing?" the order number is hbkqd00852180 I ordered a shirt on the 25th of jan and it is still "processing?" the order number is hbkqd00852180

Dfgwhere is my order hbkqd00852180 Dfgwhere is my order hbkqd00852180

I placed an order and received the wrong size sweatshirt - an xl instead of a med. i would like to return. order #hbkqd00794874 I placed an order and received the wrong size sweatshirt - an xl instead of a med. i would like to return. order #hbkqd00794874

Aldiihave can not get into web site can not remember my passowrd and am not getting a response to change itbeen trying to contacet for days! i Aldiihave can not get into web site can not remember my passowrd and am not getting a response to change itbeen trying to contacet for days! i

Ordered shirt medium women married grumpy old man on dec.03-22 money was deducted for item. contact me at tazz1948@hot mail.com Ordered shirt medium women married grumpy old man on dec.03-22 money was deducted for item. contact me at tazz1948@hot mail.com

Can’t see your question? Ask to get answers from the Lilicloth staff and other customers.

Where is the company located?

Where is lilicloth's home office?

Dfgwhere is my order hbkqd00852180