Here’s what consumers have asked with answers from Lilicloth staff and previous consumers.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Thank you for contacting us regarding your inquiry. We have an office in Asia. We also have return warehouses located in the United Kingdom, Germany, France, Canada, Australia, and the United States. If you need to return the items later, we suggest that you can contact us again to get the return address, and then we will provide you with the nearest return address.
Thank you for your feedback. Currently, our free shipping service is available for orders that meet or exceed $79 after discounts have been applied. If your order has received a discount and the amount after the discount does not reach $79, you will be charged for shipping. According to your description, you may not meet the conditions for free shipping this time. You can email us your order number so we can review your specific order information. Our email address is service@lilicloth.com. Have a nice day!
Thank you for your feedback. Currently, our free shipping service is available for orders that meet or exceed $79 after discounts have been applied. If your order has received a discount and the amount after the discount does not reach $79, you will be charged for shipping. According to your description, you may not meet the conditions for free shipping this time. You can email us your order number so we can review your specific order information. Our email address is service@lilicloth.com. Have a nice day!