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Here’s what consumers have asked with answers from LightInTheBox staff and previous consumers.
Our size chart may be a little bit different from your local standard. Please check if it will fit you well. Or you can send us an item link for further checking.
Usually our customer contact us by ticket, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html Have you already placed an order with us? If so, can you send us your order number and when is your wedding so we can help? If not, please be noted with processing time and shipping time.
We would like to help. Can you send us order number so we can check it for you?
You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
It depends on the processing time of the product and the shipping method you choose. Please check the processing time on the product page and plus the shipping time, which is 3-5 business days for expedited shipping, 6-8 business days for standard shipping, and 10-20 business days (14-28 calendar days) for Super Saver Shipping.
Hi dear, thank you so much for your inquiry. Please note don't just choose the size according to your local size, please check the size chart on the dress page about bust, waist, hips to make sure you choose the right size in case of any inconvenience.
Hi dear, it depends on the processing time of the product and the shipping method you choose. Please check the processing time on the product page and plus the shipping time, which is 3-5 business days for expedited shipping, 6-8 business days for standard shipping.
No phone number for them and no email, just their web site to drive you in circles 'til your frustrated. Contact your credit card company and initiate a dispute right away to have them reverse the charge to your account and never do business with these a-holes again!
Follow up with an email to them, as they don't have a customer service number. Its best to order items as priority. Mail, and not regular mail, so you can track the order. They are a company overseas, so you definitely want to order items way in advance to counter any delays. My order was one week behind but I did not need the item for quite a while. Again, track your order and email them with your inquiries
You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company. This company is a SCAM and a joke. When trying to return all of the junk they sent to me...they first asked for photos.which I sent.they then said they require photos with the original packaging...which I had clearly thrown away all of the clear plastic cellaphane. They are a SCAM! DO NOT ORDER FROM THEM OR YOU WILL BE SORRY!
