LightInTheBox Questions & Answers

Here’s what consumers have asked with answers from LightInTheBox staff and previous consumers.

382 questions answered

15% answered in 1 day

Question:

How do i return or get something refunded? how long does it take How do i return or get something refunded? how long does it take

Answer:

Hello Christa, I'm sorry to tell you that by my recent experience, you won't be able to return your purchase nor will you get a refund. I just sent a complete review of what happened to me on this site. It should be available within the next 48 hours I've been let known. Good luck! Alicia R.

By Alicia R. over a year old

Question:

Do you have a customer service dept. do you have a phone number so i can confirm my order. would you email me Do you have a customer service dept. do you have a phone number so i can confirm my order. would you email me

Answer:

Hi, thank you for shopping with us. I'm sorry we don't offer phone service, but you contact us through the ticket system: Lightinthebox account>>>personal center>>> My tickert. Our member will reply you within 24 hours. Sincerely Bloo Customer service.

By LightInTheBox F., over a year old

Question:

How do i reach customer service for communication? How do i reach customer service for communication?

Answer:

Hi, thank you for shopping with us. We offer ticket service for customers. It's available for you to create a ticket in your Lightinthebox account to contact us. Our customer service member will reply you within 24 hours. You are welcome if you have any further inquiries. Sincerely Bloo Customer service.

By LightInTheBox F., over a year old

Question:

I have to return a dress that is totally unacceptable and have a refund. i am not having any luck the dress cost me. £160 and they have offered me £28 I have to return a dress that is totally unacceptable and have a refund. i am not having any luck the dress cost me. £160 and they have offered me £28

Answer:

Dear marcos moura, Thanks for the reply. We have applied for a refund BRL 441.77 to you on 1st June [NOTE]The refund will be sent to the original Credit Card that you paid. It normally takes 7-45 business days to complete the refund transaction. We apologize for any inconvenience this may have caused. We look forward to seeing you again. Sincerely, Customer Service

By LightInTheBox F., over a year old

Question:

Hi... please can i see reviews on human hair toppers... also how much is delivery to south africa. Hi... please can i see reviews on human hair toppers... also how much is delivery to south africa.

Answer:

Thank you for your message. This is Bloo, supervisor of customer service. Do you mean wig? The shipping time to South Africa is about 30 to 45 days. You are welcome if you have any further inquiries. Bloo

By LightInTheBox F., over a year old

Question:

When can i expect delivery of 2nd item on order no 53226719 dated 10 march? When can i expect delivery of 2nd item on order no 53226719 dated 10 march?

Answer:

Hi, I checked your order and contacted my suppliers. They are unable to produce the item due to the covid, do you need to cancel it? I will arrange you a full refund. Bloo

By LightInTheBox F., over a year old

Question:

I have been unsuccessful, in making an order I have been unsuccessful, in making an order

Answer:

Hi, thank you for shopping with us. May I have more detials about your issue? If you don't mind, please provide me your email address, I will create a ticket for you to help you. Bloo

By LightInTheBox F., over a year old

Question:

How fast does the orders take for delivery How fast does the orders take for delivery

Answer:

Hi, thank you for shopping with us. Would you mind tell me where you need us to ship the parcel to? I will help you to calculate the shipping time

By LightInTheBox F., over a year old

Question:

How to cancel an order How to cancel an order

Answer:

Hi， thank you for shopping with us. May I have your order number and the reason of your returning? I will help you Bloo

By LightInTheBox F., over a year old

Question:

How do i find my order that i just made from kohl's? How do i find my order that i just made from kohl's?

Answer:

Hi, thank you for shopping with us. May I ask for your email address which you register your Lightinthebox account. I will help you Cusotmer Service. Bloo

By LightInTheBox F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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