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Here’s what consumers have asked with answers from LightInTheBox staff and previous consumers.
After reading the reviews of customers, it look like i have joined the very long list of conned customers when it comes to returning goods, I am now stuck with a pair of shoes I will never wear, and £36 pound worse off! Thanks LITB!
Our website has a "PayPal Checkout" function, even though customers didn't have an account with us, they can check out with their PayPal accounts and paid for the order directly. After the order is paid, our system will create the account automatically, which will be the same account as PayPal. The password will be sent to the same email address. Then customers can use this account to shop in our website in the future. So although you had an account with us (the account in which you're unable to find out this order), but when you placed this order, you didn't log into that account and meanwhile you used the paypal checkout function. So our system created this account using your paypal account automatically for you, you shall find out the password in this email, so that you can log in our website and find out this order. Or you can message us with payment transaction.
Please be noted if the delivery is free over 80Euro, please make sure each item is under this catalogue. If it meets requirement, it will automatically deduct shipping fee in check out page. Or you can send us order number so that we can check.
Please be noted we are online seller since 2007. We don't have a physical shop. Our customers are almost all over the world. Thanks for your inquiry.
Hi, will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
