LightInTheBox Questions & Answers

Here’s what consumers have asked with answers from LightInTheBox staff and previous consumers.

382 questions answered

15% answered in 1 day

Question:

Why do they want to charge me $32.00 for shipping? what a high price that is way out of control. why not tell me in the begining the shipping rates? Why do they want to charge me $32.00 for shipping? what a high price that is way out of control. why not tell me in the begining the shipping rates?

Answer:

Hi, thank you for shopping with us. Please understand that without your order number I can't help you, May I have your order number?

By LightInTheBox F., over a year old

Question:

Hi how long does it take to process and deliver to the uk Hi how long does it take to process and deliver to the uk

Answer:

Hi, Thank you for shopping with us. The shipping time to UK is about 2 to 4 weeks but.

By LightInTheBox F., over a year old

Question:

Has anyone been reimbursed for shipping after they send a copy of their receipt and tracking number? Has anyone been reimbursed for shipping after they send a copy of their receipt and tracking number?

Answer:

Hi, thank you for your message. If we should be responsible for the returning, we will cover the postage Customer Service.

By LightInTheBox F., over a year old

Question:

Order the most fabulous dress for grand daughters wedding on 3rd march. when can i expect it to arrive, please? Order the most fabulous dress for grand daughters wedding on 3rd march. when can i expect it to arrive, please?

Answer:

Hi Than you for shopping with us. May I ask for your order number ？ I will help you to check it. Sincerely Bloo Customer Service.

By LightInTheBox F., over a year old

Question:

Is their a phone number for costumer service Is their a phone number for costumer service

Answer:

There is no phone number for customer service. All contacts get handled through email and your account page, if you are lucky enough for them to notice your complaints and answer you.

By Emm L. over a year old

Question:

Has anyone else had problems getting to cancel a order? Has anyone else had problems getting to cancel a order?

Answer:

I DID get to cancel one order, but generally they try to get you to accept the order and perhaps a discount on future purchases.

By Shauna S. over a year old

Question:

E clothing sizes lije? E clothing sizes lije?

Answer:

Hi, sorry we get confused. Could you please advise us more details about your question？

By LightInTheBox F., over a year old

Question:

Why are they even in business they rip off the consumers. and the pictures they show are nothing like what they send Why are they even in business they rip off the consumers. and the pictures they show are nothing like what they send

Answer:

Hi, sorry for any inconvenience caused. Our supervisor had conducted a new Ticket 24077513 to contact you and provide you with new solutions. Please log into your account to check the reply via new ticket. Thank you for your cooperation in advance.

By LightInTheBox F., over a year old

Question:

If i have a need to measure dress approximately what is the time range that i can expect to have it delivered to me? If i have a need to measure dress approximately what is the time range that i can expect to have it delivered to me?

Answer:

Dear Melanie, thank you for shopping with us. Please be advised the Total Delivery Time is consist of "processing time" and "shipping time". All our products require processing time before shipment. We state the processing time on each product page, which you can see when you pick the properties of the dress. And after you add the product to the shopping cart and proceed to check out, you will also be able to find all shipping methods available for your order, along with the shipping times indicated. If you need to know more details, please send us a website link of the dress you want to buy and your country. We'd like to check it further for you. Thank you for your understanding and cooperation in advance.

By LightInTheBox F., over a year old

Question:

I cant use the coupon I cant use the coupon

Answer:

Hi, will you please advise us your Order Number firstly? Please also advise us the coupon code, so we can investigate your case further. Thank you for your understanding and cooperation in advance.

By LightInTheBox F., over a year old

1...789101112...65

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

LightInTheBox Questions & Answers

Why do they want to charge me $32.00 for shipping? what a high price that is way out of control. why not tell me in the begining the shipping rates? Why do they want to charge me $32.00 for shipping? what a high price that is way out of control. why not tell me in the begining the shipping rates?

Hi how long does it take to process and deliver to the uk Hi how long does it take to process and deliver to the uk

Has anyone been reimbursed for shipping after they send a copy of their receipt and tracking number? Has anyone been reimbursed for shipping after they send a copy of their receipt and tracking number?

Order the most fabulous dress for grand daughters wedding on 3rd march. when can i expect it to arrive, please? Order the most fabulous dress for grand daughters wedding on 3rd march. when can i expect it to arrive, please?

Is their a phone number for costumer service Is their a phone number for costumer service

Has anyone else had problems getting to cancel a order? Has anyone else had problems getting to cancel a order?

E clothing sizes lije? E clothing sizes lije?

Why are they even in business they rip off the consumers. and the pictures they show are nothing like what they send Why are they even in business they rip off the consumers. and the pictures they show are nothing like what they send

If i have a need to measure dress approximately what is the time range that i can expect to have it delivered to me? If i have a need to measure dress approximately what is the time range that i can expect to have it delivered to me?

I cant use the coupon I cant use the coupon

Can’t see your question? Ask to get answers from the LightInTheBox staff and other customers.