letgo Questions & Answers

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Here’s what consumers have asked with answers from letgo staff and previous consumers.

74 questions answered
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Question:

I'd like to know who's running this application/site.....how long does it take to review a user when they have totally "outblown" a miscommunication in dealings? or, they purchase the product, then 2 days later don't want it anymore and trash the seller in reviews? why? and i also agree with tiffany c and robert c. this site is useless. most of the people that are asking me questions are ones who don't even have anything for sale on the site.

Answer:

Users can currently update their reviews as they see fit.

By James A.
Question:

I posted but it say my product is located in a different town. i never typed that town in. i don't know how to change it. any ideas?

Answer:

Click on your listing. Click on the pencil icon in the top right corner. This gives you the option to edit your listing. Scroll down until you see "Location" and manually correct

By James A.
Question:

Customer support number

Answer:

347-433-8912

By James A.
Question:

It takes a week to schedule a meeting. when i give my phone number to cut down on this back and forth extended chatter i never hear from these people again. are these inquiries for real or is this just a hoax?

Answer:

It is up to you as far as scheduling. I personally tell inquirers that I do not do any holds over 24 hours because of no shows. I am a veteran seller. Plan on one out of three potential buyers actually following through. This may be different for different geographical points of origin.

By James A.
Question:

Answer:

You can mark sold or click archive. Or if you want it REALLY deleted, you can change the post completely (change a chair to a radio) then mark it sold, then archive.

By James A.
Question:

Hi, i am planning on buying something from letgo. any idea i can be certain that the seller is legit? i am just worried as i read reviews of scammers on the site. hope it won't happen to me. thanks in advance.

Answer:

The scammers will ask u to contact them thru an EMAIL. They will give a story like. " my aunt... my mother in law. My stepfather. " etc. is interested. Blah blah. When you see that. Report them as a scammer. There are lots of sincere people who will follow up that stupid "is this still available" question. By saying yes or no. If yes then you need to write something a little personal like. "I would like to see it. Or coujd you please tell me the size. Or is it from a smokevfree home. Or I will be coming from wherever. To give the seller the message that you are real. If they say something like its avaikable but am not around till tomorrow, say, tell them thank you. Let you know when you can meet up. This will tell the seller you are real and as the dialogue continues. You will get a good. (Rarely a bad) feeling. And ALWAYS MEET IN A PUBLIC PLACE. The only time I broke this rule is when I needed to pick up furniture. Brought my son with me... knew the location... lovely family I bought from. Good luck.

By Mary d.
Question:

I'm trying to download your app, why does it want my credit card info????

Answer:

That is a universal question for all apps in case you need a card. Just click "skip". Card not needed to operate

By James A.
Question:

I tried to contact several sellers. how do i know if my messages are being sent?

Answer:

Find a seller you know personally and send him/her a message. Check to see if received.

By James A.
Question:

What is the top selling category on letgo?

Answer:

Home and garden/Household

By James A.
Question:

What happens if i make a purchase get it home and find out it doesn't work

Answer:

Letgo practices "Caveat emptor", the same as all other buying/selling sites. If you are purchasing an electrical item you should meet where you can test the item prior to purchase. Otherwise, you ask the seller to refund your money. If this does not work your only option is to address it legally through small claims court, police department, etc...

By James A.

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