Legacybox Questions & Answers

Hey Nancy, I replied to your questions in your previous submission!

Hey Nancy, I replied to your questions in your previous submission!

Hey, Nancy, these are all great questions! You can send as much as you'd want. However, we advise redeeming each order at once. But if you want to start off small and test the waters you're more than welcome to! We can digitize your Disney movies too!

Hey Thomas! What email did you use to place the order?

Hey Gary! I am so sorry to hear there's been some concern with your order. Have you reached out to our CS team? We'd LOVE to help! Please email us at Questions@Legacybox.com

Hi Emily, Our goal is to digitize your memories at the highest quality possible. This requires the use of a variety of scanners and equipment for all the photos, slides, and negatives we handle on a daily basis. Some photos tend to be more finicky than others and may require multiple pieces of equipment. For these reasons, and because we want to make our processes as efficient as possible, we cannot guarantee that our team will be able to keep your photos in the order you have sent them as they will need to removed from the albums. However, all of our photos are transferred into jpeg format and are editable on your computer. That means you'll be able to reorganize and arrange your memories exactly how you would like them on your computer. And you can use any photo storage program (e.g., Google Photos, iPhoto, etc.).

Hi Joe! That's a great question. Unfortunately, I don't know enough about iMemories to offer a true comparison of the service. Our main goal is to focus on our customers so I am happy to help with inquiries about our service.

Absolutely! Head over to our homepage for the latest offer!

Nancy, oh nooo! Unfortunately, we cannot handle anything with mold as our techs do not wear protective gear.

Hello Barbara! Thank you for reaching out to us! In our experience, 99% of film was recorded as silent. In rare instances, 8mm and Super 8 film may contain magnetic audio lines and 16mm film may contain magnetic, but more commonly optical, sound lines. Of this small percentage of film reels that have a sound line, an even a smaller percentage used the proper recording equipment required to capture both the sound and picture. Because these instances are so rare, and to ensure we're providing the highest quality transfers, it is not our standard process to digitize film with sound.