Kizoa Questions & Answers

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Here’s what consumers have asked with answers from Kizoa staff and previous consumers.

383 questions answered
11% answered in 1 day
Question:

I have a kizoa account - cannot remember my password. i have requested it to be sent to me - you have not done it - waited over 40 minutes. ???

Answer:

Hello Mary Ann, We apologise for the inconvenience caused. Could you please send us your Kizoa email at support@kizoa.com? We will get on it right away!

By Yanai G., CEO
Question:

Hello if i get the dvd primium i can have access to both the video and dvd programs??? for how long???

Answer:

Hello Yvonne, all our PREMIUM memberships are for life. You just pay once and you have the Premium account forever. Once you upgrade your account to DVD you'll get access to both Video and DVD features immediately.

By Armine A., CEO
Question:

Hi, i am using the program since today: why when i am muting the music when playing a particular video in the downloaded version the music is on

Answer:

Hi, could you please email us at support@kizoa.com or call us directly at (844) 898-4403 with your Kizoa email? Don't forget to include the title of your movie, please.

By Armine A., CEO
Question:

Hey - kizoa works really well for me - but, it takes forever for my videos to get uploaded - and just now - it started all over again. please help!!

Answer:

Hello We apologise for the inconvenience caused. Could you please tell us what browser you're using and how long your videos are? You can email or give us a call, and someone will be with you right away!

By Yanai G., CEO
Question:

How to duplicate slide

Answer:

Hello, Unfortunately, it is not possible to duplicate. We hope to add this function in our future updates. However, you can insert slides in between existing slides.

By Yanai G., CEO
Question:

I completed video with several one minute or less cuts. most cuts freeze, appear as a still shot vs motion. i have played on multiple devices.

Answer:

Hello, We apologise for the inconvenience caused. Please email us at support@kizoa.com or call us directly at (844) 898-4403 with your Kizoa email and the name of your video. One of our agents will be with you right away!

By Yanai G., CEO
Question:

I was on my free membership trying to upgrade to video and my browser closed, i login again it gave me a new price. before it was 19.99 and now 26.99

Answer:

Hello, We apologise for the late reply. If you're still interested in purchasing our services, please contact us at support@kizoa.com or call us at (844) 898-4403.

By Yanai G., CEO
Question:

Am i able to upload my pictures from my google drive??

Answer:

Hello Sue! You won't be able to do this directly from the drive and then onto the platform. You will have to download them from the drive first and then upload onto the platform. Hope that helps!

By Yanai G., CEO
Question:

Hi i love kizoa. i have the basic option as its my first time with you. how long does it take for my mp3 song to upload? many thanks j

Answer:

Hello, thank you for your warm words :) It depends on your internet connection, normally it takes just some seconds.

By Armine A., CEO
Question:

Kizoa will not open for me. i click on log in and just a blue screen appears

Answer:

Hello Jean, please make sure that you've installed Adobe Flash Player on your computer. Let me know if you need further assistance.

By Armine A., CEO

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