Kizoa Questions & Answers

Here’s what consumers have asked with answers from Kizoa staff and previous consumers.

383 questions answered

11% answered in 1 day

Question:

I cannot get the clip time to stick to what i want it to be...i keeps reverting to another time I cannot get the clip time to stick to what i want it to be...i keeps reverting to another time

Answer:

Hi Chris, thank you for your message. We're aware of that and we are in the process of developing our website. Stay tuned! If you have any other questions please send us an email at support@kizoa.com and we will get on it right away!

By Armine A., CEO over a year old

Question:

According to the tutorial i am supposed to be asked if i want to use a template. but i am not. is this because i am using the free version? According to the tutorial i am supposed to be asked if i want to use a template. but i am not. is this because i am using the free version?

Answer:

Hello Amir, We are sorry for the inconvenience caused. We're in the process of changing the platphorm to HTML5. So stay tuned^^

By Armine A., CEO over a year old

Question:

Every time i try to upload a video the site crashes Every time i try to upload a video the site crashes

Answer:

Hi Carmen, Could you please send us further details of the issue at support@kizoa.com?

By Armine A., CEO over a year old

Question:

I have contacted support about my account 4 times now and still no answer. can someone please get back to me, auux.com is out company url. I have contacted support about my account 4 times now and still no answer. can someone please get back to me, auux.com is out company url.

Answer:

Hi Abram, I sincerely apologize for your inconvenience. Unfortunately, we couldn't find your email in our mailbox. Could you please, send your question to armine.adamyan@kizoa.com and I will be happy to answer your questions. Once again sorry to hear about that.

By Armine A., CEO over a year old

Question:

How can i remove kizoa from on the movie when i post on facebook since i have the paid account? How can i remove kizoa from on the movie when i post on facebook since i have the paid account?

Answer:

Hi, if you post your video to Facebook using your Kizoa account, there will always be a box underneath your movie saying where your movie originates from because Facebook requires that this is posted by third-party applications. This is the same for all movies posted Facebook no matter which type of account makes the post. However, if you download your movie directly to your computer and then upload it to Facebook from your computer there will be no box underneath your movie. I hope this helps, please let me know if you need further assistance.

By Armine A., CEO over a year old

Question: