Kizoa Questions & Answers

Here’s what consumers have asked with answers from Kizoa staff and previous consumers.

383 questions answered

11% answered in 1 day

Question:

Where did you go?!?! my girl scout troop used their hard earned cookie money to buy a membership to use to make slideshows and videos.

Answer:

Hi Tiffany, We are currently experiencing technical issues with our website, our tech team is working on correcting this. Don't worry, your creations will not be deleted. We apologize for any inconvenience. In order to log into your account please type www.kizoa.it to open the website. Once you're logged in, you can change the language of your account to English.

By Armine A., CEO over a year old

Question:

Have you gone out of business? i have loads of pictures loaded up to you. i seem to have lost everything. Have you gone out of business? i have loads of pictures loaded up to you. i seem to have lost everything.

Answer:

Hi Angela, We are currently experiencing technical issues with our website, our tech team is working on correcting this. In order to log into your account please type www.kizoa.it to open the website. Once you're logged in, you can change the language of your account to English.

By Armine A., CEO over a year old

Question:

Will you be back online soon? Will you be back online soon?

Answer:

Hi Kathy, In order to log into your account please type www.kizoa.it to open the website. Once you're logged in, you can change the language of your account to English. Sorry for the inconvenience caused.

By Armine A., CEO over a year old

Question:

I've left a message and called several times, with no responses. audrie brooks 1-204-939-1366 I've left a message and called several times, with no responses. audrie brooks 1-204-939-1366

Answer:

Hi Audrie, Sorry to hear about that. I've tried to call you but couldn't reach you. Could you please contact us at support@kizoa.com? Best Regards, Armine

By Armine A., CEO over a year old

Question:

Help, please! i can't get answer from support of kizoa about 3 days long. i'm a premium customer (business). how i can add a new member to my group? Help, please! i can't get answer from support of kizoa about 3 days long. i'm a premium customer (business). how i can add a new member to my group?

Answer:

Hello Elena, sorry to hear you're having troubles contacting us. Could you please contact us at support@kizoa.com or send us an email at support@kizoa.com and we will get on it right away!

By Armine A., CEO over a year old

Question:

I have not been able to use the editor for a week and a half. when i go in to cut the video, i see a black screen. 8 phone calls unanswered. I have not been able to use the editor for a week and a half. when i go in to cut the video, i see a black screen. 8 phone calls unanswered.

Answer:

Hello Ryan, We apologise for the inconvenience caused. Could you please send us your Kizoa email at support@kizoa.com? We will get on it right away!

By Armine A., CEO over a year old

Question:

I can't download my video, it keeps saying "an error has occurred with your movie download request". my membership is creator. I can't download my video, it keeps saying "an error has occurred with your movie download request". my membership is creator.

Answer:

Hi, we apologise for the inconvenience caused. Could you please send us your Kizoa email at support@kizoa.com?

By Armine A., CEO over a year old

Question:

What is the cost ? also will the music play on my slideshow after i put photos on my flash drive ? What is the cost ? also will the music play on my slideshow after i put photos on my flash drive ?

Answer:

Hi Don, you can find the details of the PREMIUM memberships in the link below: https://kizoa.com/premium# For more information please contact us et support@kizoa.com

By Armine A., CEO over a year old

Question:

I split a long video into 2. how do i see them as 2 separate clips? I split a long video into 2. how do i see them as 2 separate clips?

Answer:

Hi Robin, once you cut your video clips you can find them in the "My Images" tab under the album of the original video.

By Armine A., CEO over a year old

Question:

I cannot record I cannot record

Answer:

Hi Chi, we apologise for the inconvenience caused. Could you please send us your Kizoa email at support@kizoa.com? We will get on it right away!

By Armine A., CEO over a year old

1234567...43

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Kizoa?