Kizoa Questions & Answers

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Here’s what consumers have asked with answers from Kizoa staff and previous consumers.

383 questions answered
11% answered in 1 day
Question:

My slideshow is an hour long... it is for my wedding in 3 weeks. do i have to spend the money (as our budget is really tight) to burn it to a dvd... or can i just play it from my computer. also, i don't understand what "include 10 minute video clips' means on the membership

Answer:

Hi Steph, congrats on your big day! If you want to download the slideshow to your computer or burn it to DVD then you would need the Premium DVD or Premium PRO membership. You could always just connect your computer to a projector and play it from within your Kizoa account, however, you'll need to make sure that you have a good internet connection so you don't have any lagging issues. The 10 minute video clips refers to if you want to insert video clips inside of your slideshow, each video can last up to 10 minutes with the PRO membership, but you can add as many video clips as you want inside your slideshow.

By Veronica G., CEO
Question:

Can you tell me what limits apply to your free account in terms of time limits per month, exporting limits, etc?

Answer:

Hi Kristi, you aren't limited in time with a free account, or in the quantity of slideshows, photos, and videos you make or use. You can share them freely online as much as you want. The only limitations would be if you use your own music in your slideshow, or if you want to include video clips in your slideshow that last longer than 2 minutes each. Keep in mind that you can include as many video clips in your slideshow as you want.

By Veronica G., CEO
Question:

How to rotate a photo?

Answer:

Hi Divya, you can rotate a photo by going to the MY IMAGES tab and double-clicking on the photo you want to rotate. A preview window will appear with two arrows at the bottom that you can use to rotate.

By Veronica G., CEO
Question:

Answer:

Hi Jan! We're actually already in the process of coming up with this type of feature that will filter the photos you've already included in your slideshow. It's not available yet, but will be soon ;)

By Veronica G., CEO
Question:

Can i use a prepaid visa card to upgrade?

Answer:

Hi Carol, unfortunately we don't take prepaid visa cards. You can use a regular credit or debit card or Paypal to complete your online purchase. You can also do a bank transfer if you prefer.

By Veronica G., CEO
Question:

Why do some of my pictures have a gray rectangle covering them in my slideshow?

Answer:

Hi Kathy, that's a bit strange. Send me an email at veronica.gomez@kizoa.com and let me know your Kizoa email address so I can look into that and check for any bugs.

By Veronica G., CEO
Question:

Hey, can i use video maker without uploading it online?

Answer:

Hi! If you want to make a video using your own videos on your computer then you'll need to upload your video onto your Kizoa account and then you can start editing it.

By Veronica G., CEO
Question:

Answer:

Hi David =) There are not limits to the amount of photos you can include in a slideshow, so your slideshow can last as long as you want. If you plan on burning it onto a DVD you just need to keep in mind your disc capacity and how long of a duration your DVD will allow you to have on it.

By Veronica G., CEO
Question:

How many images can you put in one video using the free version?

Answer:

With any of our memberships, including the free version, you can include as many photos as you want, there are no limits to the total duration of your slideshow! On the other hand, if you are using video clips inside of your slideshow, then each of your video clips can last a total of 2 minutes, but you can include as many video clips as you want ;)

By Veronica G., CEO
Question:

Dear sir/madam, i am from singapore. i am interested in getting this program but i want to confirm the rate in singapore dollars. please let me know the procedure. thank you.

Answer:

Hello all the way to Singapore! What membership would you be interested in? Here is a list of our prices in SGD for each of our memberships: Premium WEB: 53 SGD Premium DVD: 86.17 SGD Premium PRO: 172.36 SGD

By Veronica G., CEO

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