JustFashionNow Questions & Answers

11,519 reviews

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Here’s what consumers have asked with answers from JustFashionNow staff and previous consumers.

210 questions answered

4% answered in 1 day

Question:

Hi, can somebody get back to me about my order? if you don't have it in stock in time for christmas delivery please refund. i have sent you 2 emails Hi, can somebody get back to me about my order? if you don't have it in stock in time for christmas delivery please refund. i have sent you 2 emails

Answer:

I've sent 20 emails and never heard back on one of them!

By Meg L. over a year old

Question:

Yes, i paid for my order and rush shipping, it's been more than 7 to 10 business days. what company did you ship from and let me know a tracking#. Yes, i paid for my order and rush shipping, it's been more than 7 to 10 business days. what company did you ship from and let me know a tracking#.

Answer:

Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.

By Justfashion N. over a year old

Question:

Are you ashamed to steal money from people by sending them rubbish and refusing to refund? and claiming to be based in the usa? all fraudulent. Are you ashamed to steal money from people by sending them rubbish and refusing to refund? and claiming to be based in the usa? all fraudulent.

Answer:

Sorry that you are not satisfied with the item(s). Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.

By Justfashion N. over a year old

Question:

When can i expect my goods ordered 18/3/18 l1327271. your poor reviews are making me decide whether to cancel and get my money back!! When can i expect my goods ordered 18/3/18 l1327271. your poor reviews are making me decide whether to cancel and get my money back!!

Answer:

We regret to inform you that the delivery of your item(s) in order I1327271 may be delayed. It may be scheduled to ship out from our warehouse in 10-15 business days. Can you wait for the item(s) and keep them for another event? We will email you a shipping notification once the order is shipped. For the delay issue, we would like to compensate you with either 10% money refund or 15% store credit of the delayed items value (NOTE: store credit offer for USD order only). You can contact us to refund you this amount after you receive them and keep them. To learn more about our store credit policy, please visit https://www.justfashionnow.com/help/store-credit-policy If you run into any issue, please do not hesitate to contact us.

By Justfashion N. over a year old

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Typical questions asked:

How long does shipping take?
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JustFashionNow Questions & Answers

Where is my order

Hi, can somebody get back to me about my order? if you don't have it in stock in time for christmas delivery please refund. i have sent you 2 emails Hi, can somebody get back to me about my order? if you don't have it in stock in time for christmas delivery please refund. i have sent you 2 emails

Yes, i paid for my order and rush shipping, it's been more than 7 to 10 business days. what company did you ship from and let me know a tracking#. Yes, i paid for my order and rush shipping, it's been more than 7 to 10 business days. what company did you ship from and let me know a tracking#.

Are you ashamed to steal money from people by sending them rubbish and refusing to refund? and claiming to be based in the usa? all fraudulent. Are you ashamed to steal money from people by sending them rubbish and refusing to refund? and claiming to be based in the usa? all fraudulent.

When can i expect my goods ordered 18/3/18 l1327271. your poor reviews are making me decide whether to cancel and get my money back!! When can i expect my goods ordered 18/3/18 l1327271. your poor reviews are making me decide whether to cancel and get my money back!!

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