JustFab Questions & Answers

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. We would like to let you know as a VIP member, we are sending you email reminders consistently, that's twice each month; one on the 1st to let you know about your new collection, and another on the 5th of the month for skipping reminder for you not to be billed for the month. You may also check your email preferences or set up an alarm on your mobile phone as well, so rest assured you will not be able to miss to skip the month. Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. As for now, for first-time purchases, our system only accepts regular credit or debit cards (Mastercard, Visa, Discover, and American Express), PayPal, and Apple Pay.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. We usually refund all the member credits if requested by our members.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. We usually release our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are released to ensure availability. We also encourage our members to shop around that time and purchase item(s) that are more than 10 quantities to make sure that the item(s) will be shipped out.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The VIP credit has been upgraded to $49.95. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credit.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your VIP membership.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your reward points.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance.