JustFab Questions & Answers

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. If you don't want to get charged, please visit the site between the first and fifth of the month and click "Skip the Month" on the Account Info page which is located in the drop-down menu next to your shopping cart. You can also find the skipping button if you're on the mobile app, just go to the "My Account" page. We send email reminders on the 1st and 5th of each month, reminding you to skip. You may also set a phone reminder. Apart from skipping online, you can also contact us and we will be glad to skip for you.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. When you place your first order with the discount as a VIP, there will be a $49.95 VIP credit. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). It cannot be used on clearance or final sale items or any other promotions. If you don't want to get charged, please visit the site between the first and fifth of the month and click "Skip the Month" on the Account Info page which is located in the drop-down menu next to your shopping cart. You can also find the skipping button if you're on the mobile app, just go to the "My Account" page. We send email reminders on the 1st and 5th of each month, reminding you to skip. You may also set a phone reminder. Apart from skipping online, you can also contact us and we will be glad to skip for you.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. Once your membership is canceled, it's guaranteed that there will be no future charges. However, it could happen when our members purchase after the cancelation or create another account. The $49.95 VIP credit can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. We accept all major types of credit cards.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. Most of the items are true to size. However, if they don't fit right, you can take advantage of our hassle-free 60-day returns and exchange policy starting from the shipment date (excluding items under the Final Sale as per promo terms). You can exchange them for the same style in a different size/color or you may also process a return for a store credit refund. You can process a return online and generate the pre-paid return label by visiting the order history and clicking "Return or Exchange".

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The $49.95 VIP credit can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. If you don't want to get charged, please visit the site between the first and fifth of the month and click "Skip the Month" on the Account Info page which is located in the drop-down menu next to your shopping cart. You can also find the skipping button if you're on the mobile app, just go to the "My Account" page. We send email reminders on the 1st and 5th of each month, reminding you to skip. You may also set a phone reminder. Apart from skipping online, you can also contact us and we will be glad to skip for you.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. If you make your first order today, you won't be charged for the VIP credit and you will only pay the amount of your order. If you don't want to get charged the following month onwards, please visit the site between the first and fifth of the month and click "Skip the Month" on the Account Info page which is located in the drop-down menu next to your shopping cart. You can also find the skipping button if you're on the mobile app, just go to the "My Account" page. We send email reminders on the 1st and 5th of each month, reminding you to skip. You may also set a phone reminder. Apart from skipping online, you can also contact us and we will be glad to skip for you.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You can still use a gift card although your membership was canceled. It will be automatically applied to any VIP-priced item and may or may not be combined with any other offer, depending on the promo terms. You also have the option to checkout as a guest so you won't be signed up again.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. We'd like to inform you that we carry different shoe sizes and the largest size we offer is 12. You may visit the website to see the selections.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. We strive to provide excellent service to our members, so it dismays us when we hear things like this. Our members' satisfaction is one of our utmost priorities and we will do our best to resolve whatever issue you may have encountered. The terms and conditions regarding the VIP credit of $49.95 can be found under the "How VIP membership works" section of the Terms of Service page. Each $49.95 VIP credit will be applied to your account and can only be redeemed toward any 2-piece outfit or individual item up to $80. Free shipping also applies. As a piece of additional information, we would like to let you know as a VIP member, we are sending you email reminders consistently, that's twice each month; one on the 1st to let you know about your new collection, and another is on the 5th of the month for skipping reminder for you not to be billed for the month. You may also check your email preferences or set up an alarm on your mobile phone, so rest assured you will not be able to miss to skip the month. Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month.