JustFab Questions & Answers

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about order cancelation.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The $49.95 VIP credit can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The $49.95 VIP credit can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). It cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credits.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. Returns/exchanges are completely free. You can take advantage of our hassle-free 60-day returns and exchange policy starting from the shipment date (excluding items under the Final Sale as per promo terms). You can exchange the item for the same style in a different size/color or you may also process a return for a store credit refund. You can process a return online and generate the pre-paid return label by visiting the order history and clicking "Return or Exchange".

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. During the initial purchase, customers were given two options, either to check out as a VIP member or a Guest. If you choose the VIP option, you'll receive your order at a discounted price and be enrolled in our VIP membership. If you choose the guest checkout, you will pay the full retail price. If you checkout as a VIP, there will be a 49.95 credit unless they skip between the first and fifth of the month. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). It cannot be used on clearance or final sale items or any other promotions.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You have the option to checkout as a VIP member or a guest. Orders are processed at the warehouse within 0–2 business days, and once shipped, will be delivered to your address within 6-14 business days. The majority of our products also come from overseas due to the diversity of our supply chain.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may contact Subco at this phone number 1-800-258-3350, available Monday through Friday 8:00 AM to 5:00 PM PST for more information about the magazines.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You can take advantage of our hassle-free 60-day returns and exchange policy starting from the shipment date (excluding items under the Final Sale as per promo terms). You can exchange the item for the same style in a different size/color or you may also process a return for a store credit refund. You can process a return online and generate the pre-paid return label by visiting the order history and clicking "Return or Exchange".

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. Most of the items are true to size. However, if they don't fit right, you can take advantage of our hassle-free 60-day returns and exchange policy starting from the shipment date (excluding items under the Final Sale as per promo terms). You can exchange them for the same style in a different size/color or you may also process a return for a store credit refund. You can process a return online and generate the pre-paid return label by visiting the order history and clicking "Return or Exchange".

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. We only accept all major types of credit cards.