JustFab FAQ | Sitejabber

Question:

Is it possible to cancel the vip membership? i've been waiting on a live chat for nearly an hour and no one is talking!? Is it possible to cancel the vip membership? i've been waiting on a live chat for nearly an hour and no one is talking!?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

By Chad A., on 12/27/23

Question:

I ordered some items and wanted to cancel the order because i don't want the shoes, instead i wanted some other shoes. how can cancel the ordwe? I ordered some items and wanted to cancel the order because i don't want the shoes, instead i wanted some other shoes. how can cancel the ordwe?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding canceling your order, we are available 24/7 at 1-866-337-0906.

By Chad A., on 12/27/23

Question:

Once i receive my purchase will i be able to cancel the 39.95 a month subscription? Once i receive my purchase will i be able to cancel the 39.95 a month subscription?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

By Chad A., on 12/27/23

Question:

I want to cancel my account, my daughter made an account up in my name and i am not happy at the money coming out my account I want to cancel my account, my daughter made an account up in my name and i am not happy at the money coming out my account

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

By Chad A., on 12/27/23

Question:

I paid $20.58 at the end of september and it says they were shipped. how do i get my money back since i didn't get them? I paid $20.58 at the end of september and it says they were shipped. how do i get my money back since i didn't get them?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your order, we are available 24/7 at 1-866-337-0906.

By Chad A., on 12/27/23

Question:

Why is it my fault that the warehouse is delayed in sending out my product and yet my transaction was just put through a week after ordering? Why is it my fault that the warehouse is delayed in sending out my product and yet my transaction was just put through a week after ordering?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. Normally, it takes 1-2 business days at our warehouse for packaging and regular shipping takes 6-14 business days.

By Chad A., on 12/27/23

Question:

How can i request for express delivery after i have placed an order? this is because i want my order to get to me earlier than in 10days How can i request for express delivery after i have placed an order? this is because i want my order to get to me earlier than in 10days

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. Once an order is placed and shipped, the system will no longer allow us to change the delivery option.

By Chad A., on 12/27/23

Question:

Yes. my 16 year old stepdaughter has managed to sign up to this. their t&cs state that by accepting the terms she is confirming she is 18. surely this is illegal? Yes. my 16 year old stepdaughter has managed to sign up to this. their t&cs state that by accepting the terms she is confirming she is 18. surely this is illegal?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

By Chad A., on 12/27/23

Question:

I purchased 2 pairs of boots at the start of the year since then i've been unknowingly been paying 4 payment of £35 i didn't know i had signed up to anything. i phoned the just fab and the woman was rude and abrupt i ask to talk to someone eles and was refused. is there any way to get the money back without buying any more shoes?

Answer:

Hi, Simply call JustFab and request for a refund, they provide refund.

By L T. over a year old

Question:

How do i skip the month i don't see a button and how do i use my credits How do i skip the month i don't see a button and how do i use my credits

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. We would like to let you know as a VIP member, we are sending you email reminders consistently, that's twice each month; one on the 1st to let you know about your new collection, and another on the 5th of the month for skipping reminder for you not to be billed for the month. You may also check your email preferences or set up an alarm on your mobile phone as well, so rest assured you will not be able to miss to skip the month. Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month. Also, the terms and conditions regarding the member credit of $49.95 can be found under the "How VIP membership works" section of the Terms of Service page. Each $49.95 member credit will be applied to your account and can only be redeemed toward any 2-piece outfit or individual item up to $100. Free shipping also applies.

By Chad A., on 12/27/23

JustFab Questions & Answers

Is it possible to cancel the vip membership? i've been waiting on a live chat for nearly an hour and no one is talking!? Is it possible to cancel the vip membership? i've been waiting on a live chat for nearly an hour and no one is talking!?

I ordered some items and wanted to cancel the order because i don't want the shoes, instead i wanted some other shoes. how can cancel the ordwe? I ordered some items and wanted to cancel the order because i don't want the shoes, instead i wanted some other shoes. how can cancel the ordwe?

Once i receive my purchase will i be able to cancel the 39.95 a month subscription? Once i receive my purchase will i be able to cancel the 39.95 a month subscription?

I want to cancel my account, my daughter made an account up in my name and i am not happy at the money coming out my account I want to cancel my account, my daughter made an account up in my name and i am not happy at the money coming out my account

I paid $20.58 at the end of september and it says they were shipped. how do i get my money back since i didn't get them? I paid $20.58 at the end of september and it says they were shipped. how do i get my money back since i didn't get them?

Why is it my fault that the warehouse is delayed in sending out my product and yet my transaction was just put through a week after ordering? Why is it my fault that the warehouse is delayed in sending out my product and yet my transaction was just put through a week after ordering?

How can i request for express delivery after i have placed an order? this is because i want my order to get to me earlier than in 10days How can i request for express delivery after i have placed an order? this is because i want my order to get to me earlier than in 10days

How do i skip the month i don't see a button and how do i use my credits How do i skip the month i don't see a button and how do i use my credits

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