JustFab Questions & Answers

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Here’s what consumers have asked with answers from JustFab staff and previous consumers.

134 questions answered
10% answered in 1 day
Question:

I'm trying to cancel the vip membership before you guys charge my card 39.95. the #given was fake and i can't cancel! lawsuit coming your way!

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the membership cancelation.

By Allison C.,
Question:

Do you always not provide customers with delivery dates and tracking numbers? what did i do to deserve such rudeness and ugly agents? why me?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the delivery of orders.

By Allison C.,
Question:

This is the first time and last purchase from justfab it's very annoying that you don't mention while we make payment. i want to cancel my vip program

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the VIP membership.

By Allison C.,
Question:

How can you people work for that kind of commpany? i mean really? how can you be a part of stealling people credit card information and use it again?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credit card information.

By Allison C.,
Question:

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You can take advantage of our hassle-free 60-day returns and exchange policy starting from the shipment date (excluding items under the Final Sale as per promo terms). You can exchange the item for the same style in a different size/color or you may also process a return for a store credit refund. You can process a return online and generate the pre-paid return label by visiting the order history and clicking "Return or Exchange".

By Allison C.,
Question:

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your refund.

By Allison C.,
Question:

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about a refund.

By Allison C.,
Question:

Since i haven't yet made a purchase i am safe from being charged right?

Answer:

A: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. Yes, there will be no charges if you still haven't shopped at JustFab and checked out as a VIP with the introductory offer.

By Allison C.,
Question:

Since i haven't yet made a purchase i am safe from being charged right?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. Yes, there will be no charges if you still haven't shopped at JustFab yet.

By Allison C.,
Question:

How much are the shoes retail

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. All items are at full price when they're under retail. You may visit the website to check the selection of products we offer and their prices.

By Allison C.,

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Typical questions asked:
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