Jollychic Questions & Answers

Hi! Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. If you have any problems after receiving the items, you can email to after-sale@jollychic.com or contact with our 7*24 hours live chat. We will do our best to help.

Hi! So sorry for the trouble. May I have a screenshot of that page telling the phone is invalid? You can email to service@jollychic.com or contact with our 7*24 hours live chat.

Hi! Yes, we can ship to Australia. Usually after the payment, we need 3-7 days for preparing and 3-7 days for shipping. So you will get the package in 2 weeks. Also we will email the tracking number once the order is shipped.

Hi! May I have your wight and height too?

Thanks for your question! We have lots of international customers ordering in our website. Many of them become regular customers who are VIPs in our website. Sure you will find the one you like here. And we have new arrivals in "New In", you can have a check too. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.

The items in our website are in good quality. Also for some items, there are reviews from other customers, you can check the reviews first if you are not sure about it. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.

Hi, we will arrange the delivery according the customer's order time and inventory. Thanks

Hi, please check below information about "cancel order". You can cancel it by yourself on APP within 30 mins after you place your order. Please follow the steps below: 1. Find your order in "Preparing"Orders; 2. Click "Cancel"in Order Details page; 3. Select the cancellation reason; 4.The order will be canceled after you click "Done". (Note: If you missed canceling by yourself, please contact us to cancel for you.) For Shipped Order: It can't be canceled. For more question, please contact us via Live Chat Or phone call. Thanks for your kind understanding.

Hi, thanks for your interest in Jollychic. There are 2 years warranty for mobile phones sold in Saudi Arabia, and you can see the return note description ( 15 days free return) when you scanning items. For more details, please check the below link: https://www.jollychic.com/return-policy-a42.html Please feel free to contact us via Live Chat or Phone call if needed.

Could you please show me the item number? I will check for you. Or you could contact our customer service on 7/24 LiveChat.