Jollychic Questions & Answers

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Here’s what consumers have asked with answers from Jollychic staff and previous consumers.

147 questions answered
27% answered in 1 day
Question:

I just placed an order and want to know if it's a secre web sight? also not sure if i ordered the correct size, i'm unfamiliar with cm sizing, how does it compare to us sizes. what is your return policy

Answer:

Crappy quality

By Deb J.
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Question:

How much time it takes to deliver things ?

Answer:

Hi, thanks for your interest in Jollychic. You can check below link to have a look, https://www.jollychic.com/delivery.html Or you can show me where is the delivery destination? I can check it for you.

By Jolly J.,
Question:

I am a us small. what size should i order on your site?

Answer:

Hi! May I have your weight and height too? Or you can email to service@jollychic.com.

By Jolly J.,
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Question:

This company is from china?

Answer:

Hi! We locate in China. All the items in our website are local Chinese brands. The size may be a little smaller than US or UK size. We have done some adjustments to make it's easier for you to choose the right size. You can check the details in our "clothing" section. Also anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.

By Jolly J.,
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Question:

Order number b2015120923286546 placed 9th december... still no idea when i will receive the goods despite payment being processed on the same day. not good enough!

Answer:

I haven't ordered anything from them yet. I live in the UK and managed to speak to 2 staff members on the 24/7 chat, one in chinese and one in english to ask about delivery dates. Based on what they've said, apparently they have had a unusually high amount of orders during this years sale season and that delivery will be slower than usual which will take at least 15 days or slightly more in total from the day you placed the order if by express, which it says will take 3-7 days to deliver. The other member told me they take 3-7 picking the items and then 5-10 days shipping them to you based on the courier!

By flora j.
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Question:

Is this genuine?

Answer:

Hi! Anything needs help, please feel free to email to service@jollychic.com or contact with our 7*24 ours live chat. Sure you will find the ones you like.

By Jolly J.,
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Question:

Why cannot i enter www.jollychic.com website?

Answer:

Are you Thanittha Khantho? The same $#*! whom messed around with married man?

By Sasi C.
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Question:

How do i return items to you?

Answer:

Hi! Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by Post Mail(or other economical shipping method). Please keep the items in good condition. After we get the returned items, we will refund you the item price and email you about it. Here is the returning shipping address: Customer Service Department Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000) Phone number: (86-571)87209378

By Jolly J.,
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Question:

So my prom is on the 17th of december, which is roughly a month away and i want to order this super pretty dress i found on the site. i live in dubai and would like to know how long the shipping procedure will take if i say place my order on thursday?

Answer:

I would say before your purchasing, you got to read their"details"and "measurements". Forget about size of small, medium, Large, or extra Large. You need to check your bust and waist. It is the only way to buy the correct size for your own clothing.

By Yalin W.
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Question:

I am reading all reviews before i buy anything

Answer:

Well I had a good experience. You have to check the sizes very well, always order a bit larger then what is your size. To be shipped took up to 10 days and it took less then 10 days to arrived after that, the conditions of the package were good and the items, comparing quality price, were as expected. :)

By S N.
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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