JJ's House Questions & Answers

Here’s what consumers have asked with answers from JJ's House staff and previous consumers.

276 questions answered

14% answered in 1 day

Question:

I am considering ordering a dress off this website but have read the reviews and i am unsure if i can trust it or not! should i order the dress, or will it be a disappointment? I am considering ordering a dress off this website but have read the reviews and i am unsure if i can trust it or not! should i order the dress, or will it be a disappointment?

Answer:

Hi, please rest assured that we provide well made dresses. If you receive your dress and there is any issues, please feel free to contact us and we will do our best to solve the issues for you. Please contact us by sending an email to service@jjshouse.com. We can provide more details by that email.

By JJ's House R., over a year old

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Question:

I need to order a gown and need the shipment to india, can somebody tell me how much time will it take? I need to order a gown and need the shipment to india, can somebody tell me how much time will it take?

Answer:

Hi, it depends what kind of dress you want to order. It takes 9-11 days to make a wedding dress and 6-9 days to make other dresses. Also, it takes 3-6 days for the shipment if you choose the fastest way. For more information, please send us email to service@jjshouse.com.

By JJ's House R., over a year old

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Question:

Tell me how can i find your shop Tell me how can i find your shop

Answer:

Beware of this site! Your stuff comes from the Republic of China and they are shady. Read the review... buyer beware!

By Lisa U. over a year old

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Question:

How long does it usually take to get a wedding dress delivered? How long does it usually take to get a wedding dress delivered?

Answer:

3 - 4 weeks. But I honestly wouldn't do it again. I cried for days when mine arrived. Very poor quality and workmanship.

By Kelly L. over a year old

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Question:

Im very concerned about this "fee"everyone keeps mentioning that they have to pay for delivery? Im very concerned about this "fee"everyone keeps mentioning that they have to pay for delivery?

Answer:

It seems to only apply to buyers in certain countries - uk especially. I'm in VA, USA, and didn't have a customs fee. However, I told them that I am a size 6 in bodice front and a size 10 in bodice back (I swim) and my dress came looking like it would fit Dolly Parton. A customs fee is the last thing you should worry about.

By Annette Y. over a year old

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Question:

Is their delivery fast? is their dresses worth getting? my prom is may 23 if i order from this website do you think it will come in a convenient time? Is their delivery fast? is their dresses worth getting? my prom is may 23 if i order from this website do you think it will come in a convenient time?

Answer:

A: It'll definitely come in time and if you find a cheaper dress like below $200 it's worth it just don't expect it to be perfect and make sure you get a custom fit.

By Jasmine B. over a year old

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Question:

Is there a brokerage fee for shipping to the us?

Answer:

The shipping is expensive but that's not what you need to worry about. DO NOT ORDER FROM THIS COMPANY! You can return anything to any other company besides them. Keep looking!

By Jane F. over a year old

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Question:

How do i order a swatch? How do i order a swatch?

Answer:

https://www.jjshouse.com/free-shipping-fabric-swatch-single-color-in-4-materials-g66283 Please find more here.

By JJ's House R., on 4/1/24

Question:

Hi i'm trying to help a friend return a dress and can't find the return label to send it back. Hi i'm trying to help a friend return a dress and can't find the return label to send it back.

Answer:

The customer could initiate the return when logging in his or her account. Please raise a ticket if he or she has problem with it. Or you friend could contact service@jjshouse.com. Thanks

By JJ's House R., on 2/28/24

Question:

According to the sizing chart it's telling me 2 sizes than i wear? any advice if this is accurate? According to the sizing chart it's telling me 2 sizes than i wear? any advice if this is accurate?

Answer:

Dear customer, We have our own size chart. We suggest you choose the size based on the measurement of burst, waist and hips. Thanks for your question.

By JJ's House R., on 9/11/23

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

JJ's House Questions & Answers

I need to order a gown and need the shipment to india, can somebody tell me how much time will it take? I need to order a gown and need the shipment to india, can somebody tell me how much time will it take?

Tell me how can i find your shop Tell me how can i find your shop

How long does it usually take to get a wedding dress delivered? How long does it usually take to get a wedding dress delivered?

Im very concerned about this "fee"everyone keeps mentioning that they have to pay for delivery? Im very concerned about this "fee"everyone keeps mentioning that they have to pay for delivery?

Is there a brokerage fee for shipping to the us? Is there a brokerage fee for shipping to the us?

How do i order a swatch? How do i order a swatch?

Hi i'm trying to help a friend return a dress and can't find the return label to send it back. Hi i'm trying to help a friend return a dress and can't find the return label to send it back.

According to the sizing chart it's telling me 2 sizes than i wear? any advice if this is accurate? According to the sizing chart it's telling me 2 sizes than i wear? any advice if this is accurate?

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Is there a brokerage fee for shipping to the us?