JJ's House Questions & Answers

Dear customer, We are sorry that you are not happy with the dress. Would you please tell us your order number? So that we can solve the problem for you. Thank you for your time. Looking forward to your reply.

By JJ's House R., over a year old

Question:

I have been trying since i received this dress to return it. the staff refuse to give me a return address or label. the dress is horrible, cheap, scr I have been trying since i received this dress to return it. the staff refuse to give me a return address or label. the dress is horrible, cheap, scr

Answer:

Thank you for contacting us. We are sorry to hear about that and do apologize for all the inconvenience caused. Could you please give us your order number? In this case, we can try to help solve the problem for you. Hope to hear from you soon.

By JJ's House R., over a year old

Question:

I notice some people state that there are extra custom charges. how can i determine in advance if there will be custom charges added by the shipping company?

Answer:

Hi, please note that customs fee is charged by your own customs office based on their policies. And it is at random. You can contact your local customs office to get more information. We have no control over it. We are willing to help you if you are charged this fee tho. Please feel free to contact us if you have any concerns.

By JJ's House R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

JJ's House Questions & Answers

I need the customer service number and company address

Can an order of 6 bridesmaid dresses all be sewn by the same seamstress so they have similar quality and workmanship?

We're is the addres

I was thinking bout ordering a dress from yall i'm having a wedding in october but i have seen a lot of bad reviews so i'm not going to order

How long does it take to get your wedding dress, when you order it?

What is the return policy? what happens if a dress i order does not flatter me and i want to return it?

I need to return a dress that came in and was terribly made. I need to return a dress that came in and was terribly made.

I have been trying since i received this dress to return it. the staff refuse to give me a return address or label. the dress is horrible, cheap, scr I have been trying since i received this dress to return it. the staff refuse to give me a return address or label. the dress is horrible, cheap, scr

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